Maintenance Mechanic

Candidates must have a valid driver’s license to meet the essential functions of the job.

POSITION SUMMARY

The Maintenance Mechanic is a field service-level position in the Property Management Department. The position provides mechanic duties for Uniland Maintenance Company, Inc. This position is on the “frontline” of dealing with customer and property maintenance and repair issues and service calls.

The Maintenance Mechanic position is an immediate response mechanic to respond to service calls, scheduled preventive maintenance, and emergencies in an efficient, thorough way while also striving to create loyalty among Uniland and third-party customers by providing a superior level of customer service.

The Maintenance Mechanic’s responsibilities include both the Uniland portfolio of properties and agreements as well as third-party managed customers. Because Maintenance Mechanics are the “frontline” of customer service, appearance and professionalism go alongside mechanical knowledge and skills as important requirements of this position. Mechanics are responsible for performing a wide variety of skilled services required to repair, replace, install, and maintain property, equipment and buildings in emergency, routine, preventive, and curative situations.

The position is responsible for creating value for the customer, company, and department in all aspects possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. Mechanic Duties

• Accepts emergency, curative, preventive, and routine work orders, tasks, and instructions; performs duties in professional workmanlike manner. When on shift duty, on-call or as otherwise requested, acts upon any service calls or emergency needs.
• Travels from site to site performing general maintenance and repair requiring various skills, including but not limited to HVAC, plumbing, electrical and general labor.
• While performing duties, displays a courteous caring attitude, making every possible effort not to interfere with the tenant’s business, building and property functions. Thoroughly cleans up entire work area upon job completion.
• Completes all work in a safe, efficient, thorough, and effective manner. Follows and complies with all safety policies, procedures, regulations, and common-sense actions, including but not limited to use of safety and protective gear.
• Provides necessary, dated remarks reflecting job activity for each visit.
• Monitors all sites, properties, and units with regard to repairs, maintenance, or improvements that should be made or suggested. Requests the generation of work orders and service calls to address these issues.
• Supports the Property Management and Sales Departments with regard to the condition of the properties, including vacant units.
• Performs timecard, work order, overtime and any other paperwork and system requirements and documentation.
• The Maintenance Mechanic is on call per department procedures.

II. Appearance / Company Representation

• Wears and cares for provided uniform.
• Clean and well groomed.
• Speaks articulately with tenants and vendors; remains compliant with confidentiality concerns.

III. Vehicles / Tools / Supplies

• Operates company vehicles in a safe, responsible manner at all times, obeying all traffic laws.
• Follows all company rules and regulations relating to vehicle use.
  • Maintains a clean driving record.
  • Maintains vehicle per maintenance schedules.
  • Always follows all policies, including times when company-owned vehicles are also assigned for personal commute.
  • Keeps both the interior and the exterior of the vehicle in clean, orderly, organized, well-stocked condition at all times.
  • Responsible for the maintenance, proper use, security and inventory of all company tools and equipment.
  • Promptly addresses repair and/or replacement needs for tools following company procedures.
  • Responsible for proper care and use of company provided tools and devices pursuant to company policies.
  • Maintains all stock areas in neat and orderly condition.
  • Purchases supplies per company procedures, including obtaining invoices and receipts for cost tracking purposes.

IV. Property Management Performance Standards

Customer Service

• Treats all customers with professionalism, courtesy, and…