Senior Service Technician; Field Service – Nationwide

Your mission

The Senior Service Technician will be responsible for maintaining, troubleshooting, repairing, upgrading, and optimizing a nationwide network of battery swapping stations deployed for a key customer. The successful candidate will serve as the primary field service representative and technical escalation point, ensuring maximum system uptime and customer satisfaction.

This position requires extensive travel throughout the United States via air travel, rail, rental vehicle, or company vehicle, depending on the service location and operational requirements.

In addition to technical expertise, the ideal candidate will have experience developing technical training programs, coaching technicians, and supporting organizational growth initiatives.

• Perform preventive maintenance, corrective maintenance, and emergency repairs on technical service stations across the United States
• Diagnose and resolve complex electrical, electronic, and mechatronic issues
• Conduct installations, commissioning, upgrades, and retrofits
• Perform root‑cause analysis and implement corrective actions
• Ensure maximum uptime and operational performance of customer assets
• Maintain detailed service documentation and technical reports

• Act as the primary technical point of contact for a nationally recognized key customer
• Build and maintain strong customer relationships
• Provide technical guidance and recommendations to customer stakeholders
• Ensure exceptional customer service and professionalism during all field activities

• Develop and maintain technical training materials and service documentation
• Create structured training and qualification programs for internal teams and service partners
• Conduct hands‑on and classroom‑based training sessions
• Support knowledge transfer and continuous improvement initiatives

• Identify opportunities to improve service efficiency, reliability, and operational performance
• Assist in developing standard operating procedures and service best practices
• Collaborate closely with engineering, operations, product management, and customer success teams

• Associate’s Degree, Technical Certification, Military Technical Training, or equivalent
• Practical experience in:
  
  • Mechatronics and Electronics
  
  • Electrical Engineering Technology
  
  • Industrial Maintenance
  
  • Automation Technology or related technical disciplines
• Minimum 8 years of experience in:
  
  • Field Service
  
  • Industrial Equipment Maintenance
  
  • Mechatronic Systems
  
  • Electrical and Electronic Troubleshooting
• Strong knowledge of:
  
  • Electrical systems
  
  • Low‑voltage and control systems
  
  • Electronics diagnostics
  
  • Mechanical assemblies Network‑connected equipment
• Experience reading and interpreting:
  
  • Electrical schematics
  
  • Wiring diagrams
  
  • Technical manuals
  
  • Service documentation

• Extensive experience supporting geographically distributed equipment networks
• Experience creating technical training programs and training technicians
• Proven ability to work independently with minimal supervision
• Strong technical problem‑solving and troubleshooting skills

• Ability and willingness to travel extensively throughout the United States
• Valid U.S. Driver’s License with a clean driving record
• Ability to travel by airplane, train, and automobile as required
• Ability to lift and transport equipment when necessary

• Experience with EV charging infrastructure, battery systems, mobility solutions, or related technologies
• Previous experience supporting key national accounts
• Experience managing subcontractors or service partners
• Prior supervisory or team leadership experience
• Project management experience

To support one of our most prestigious and strategically important customers, we are seeking an experienced and highly motivated Senior Service Technician who will take full technical responsibility for a dedicated network of service stations throughout the United States.

This role offers a unique opportunity to become the primary technical expert for a major national customer while helping shape and…