Experienced Fire Sprinkler Service Technician; union

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet (steel, copper and CPVC), dry, pre‑action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On‑call rotation.
• Perform other duties as assigned.

• 5 years of documented experience in the Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High School Diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor including carrying and moving equipment and tools up to 50–70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Ability to participate in an on‑call rotation schedule.
• Overnight travel will be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Ability to pass a pre‑employment background and drug test.
• Must possess and retain current State Fire Protection License and Journeyman License valid.

• NICET Level II certification.
• OSHA‑30.
• S12 COF.
• S13 COF.
• S16 COF.
• S17 COF.

This is a Bargaining Unit Position. Pay Range: $28.25–$48.35 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. Exceptional candidates with unique skills and experiences may bring compensation above the stated range.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.