Senior Operations Engineer

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Onsite – Philips, Latham, NY

The Senior Operations Engineer is a critical member of the facilities management team at the Philips Latham, NY site, responsible for ensuring the optimal performance, reliability, and safety of all building systems, with a primary focus on HVAC operations and maintenance. Reporting to the Chief Engineer, you will execute comprehensive maintenance operations, troubleshoot complex facility equipment, and support operational excellence for all stakeholders.

This role offers the opportunity to leverage your technical expertise while mentoring junior staff and driving continuous improvement in a dynamic commercial environment. You will play a key role in maintaining a safe, productive, and compliant work environment while contributing to JLL's commitment to operational excellence.

• Operate, maintain, troubleshoot, and repair all HVAC systems and associated equipment to ensure peak performance and compliance with applicable standards
• Perform maintenance, monitoring, and repairs to mechanical, electrical, plumbing, structural, fire/life safety, and control systems to keep facility and building systems operational and compliant
• Lead and execute preventative maintenance programs across multiple building systems, with a strong emphasis on HVAC
• Record system readings, make necessary adjustments, and conduct periodic equipment inspections to ensure proper operation and compliance
• Manage facility services coordination, purchasing and inventory control, contracted maintenance oversight, and technical reporting/documentation requirements
• Proactively coordinate with vendors, contractors, and service providers to ensure timely and high-quality execution of maintenance work
• Support continuous improvement by reviewing service request summaries, identifying recurrent operational problems, and evaluating vendor performance

• Minimum 5 years of hands-on experience in HVAC operations, maintenance, and troubleshooting in a commercial or industrial environment
• Recognized technical credentials in HVAC (e.g., EPA Section 608 Certification, trade license, or equivalent)
• Demonstrated multi-craft technical skills with advanced knowledge of mechanical, electrical, and plumbing (MEP) systems
• Strong problem-solving and troubleshooting abilities
• Excellent communication and documentation skills
• Commitment to safety compliance and best practices, including lockout/tagout procedures and regulatory requirements
• Ability to work independently and as part of a team, with strong organizational and time management skills

• Experience with computerized maintenance management systems (CMMS)
• Proficiency with generative AI tools (such as JLL GPT, ChatGPT, Copilot, or similar platforms) to enhance work productivity and output quality
• Ability to craft effective prompts for research, analysis, content development, and problem-solving
• Experience critically evaluating and refining AI-generated content to ensure accuracy and relevance
• Experience mentoring and training junior technicians and maintenance staff
• Background in capital project execution and facility upgrades
• Advanced certifications or specialized training in HVAC, controls, or building automation systems

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across…