More jobs:
Telecommunications Operations Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-28
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-28
Job specializations:
-
Trades / Skilled Labor
Telecoms Engineering
Job Description & How to Apply Below
Job Title:
Telecommunications Operations Lead
Job Description
A large healthcare provider is seeking an experienced and hands-on Telecommunications Operations Lead to join their Unified Communications telecommunications group. The successful candidate will manage a large end-user environment of approximately 10,000 mobile devices and a UC enterprise network across multiple locations. This role requires flexibility to support various hospitals including North Central Bronx Hospital, Bellevue Hospital, Harlem, Kings Hospital, among others.
Responsibilities
- Manage a team of 15 or more technicians and support all UC service requests using the Service-Now ticketing system.
- Participate in evaluating products and using communications equipment such as UC, MDM, and cabling equipment.
- Handle procurement, coordinate telecom and network repairs, and problem resolution with vendors.
- Perform project and non-project related tasks to support team goals and objectives.
- Manage mobile phone recycling and inventory programs, including maintaining telecommunication devices inventory.
- Prepare a list of supplies to be ordered and maintain emergency telecommunication documentation.
- Perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts.
- Manage Service-Now ticket queues for PBX, mobile, and UC devices, and conduct monthly audits for cost-effective plans.
- Document, research, and troubleshoot reported issues and requests.
- Foster a business-oriented culture driven by continual service improvement techniques.
- Assist with the Enterprise Service Desk call volume and resolve end user help requests and incidents.
- Supervise and monitor staff, planning and assigning work, and reviewing subordinate work.
- Direct the preparation of departmental budgets and coordinate department activities for timely project completion.
- Prepare cost estimates for projects, reflecting equipment, man, and machine hours required.
- Establish, review, and control documentation standards, including forms development and control.
- Collect and analyze data and reports concerning departmental operations, personnel utilization, space, and equipment.
- Monitor daily quality of tickets and perform other duties or special projects as assigned.
- 5 to 8 years of experience in telecommunications/UC supporting Telecom or IT-related roles.
- Proven experience in Telecom Management in an enterprise environment.
- Hands-on experience with Telecommunication Expense Management (TEM) and Wireless Expense Management (WEM).
- Solid understanding of carrier billing systems, telecommunications invoicing, technical communication, and circuit provisioning.
- Broad knowledge of PBX systems like NEC and Cisco VOIP.
- Experience managing vendors and providing excellent customer service.
- Proficiency in using support systems like Service Now and managing service-level agreements.
- Baccalaureate Degree in Business Administration, Finance, Accounting, or related fields.
- Five years of progressively responsible experience in administration, office management, methods analysis, and systems analysis.
- Experience in data processing and management information systems.
Join one of the largest public healthcare systems in NYC, offering stability and growth opportunities. Work with diverse technologies in a large environment while contributing to meaningful healthcare services.
Work Environment
The role involves working in a hospital setting, providing support to hospital employees and addressing UC needs. The environment is business casual to professional, working alongside other IT teams such as network and desktop support.
Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $55.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Final date to receive applications
This position is anticipated to close on Aug 3, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×