Drains Technician - Residential

Residential Drains Technician

Are you a skilled problem-solver who takes pride in delivering exceptional service and helping homeowners maintain safe, efficient plumbing systems? We're looking for a dedicated Drain Technician to join our growing team. In this role, you'll use advanced diagnostic and drain-clearing equipment to identify and resolve residential drain and sewer issues while providing outstanding customer service. If you have hands-on experience, strong technical skills, and a commitment to quality workmanship, this is an opportunity to build a rewarding career with a company that values professionalism, teamwork, and customer satisfaction.

Join us and make a difference by delivering reliable solutions that keep our customers' homes running smoothly!

• Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high-pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long-term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Equipment Care & Safety – Maintain drain-cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

• Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. (Residential plumbing experience is a plus)
• Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain-cleaning tools.
• Service Software – Experience with Service Titan or similar field-service software preferred.
• Communication Skills – Strong ability to communicate clearly with customers and team members.
• Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Customer-Focused Mindset – Commitment to delivering high-quality service with professionalism and a positive attitude.
• Driver's License – Valid driver's license with a clean driving record.

• Medical, Dental, and Vision Insurance:
  Affordable, comprehensive coverage
• 401(K) with Company Match:
  Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:
  Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:
  Additional protection tailored to your needs
• Paid Time Off:
  Vacation, holidays, and sick time to support work-life balance

Join our team at Folkes Home Services and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!