Sr. Field Performance Technician

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. It’s why we’ve become the #1 home solar and battery company in America. We give employees development, well‑being, and safety first, creating a culture that supports growth. Our vertically integrated model gives us total control over every part of the energy lifecycle -- from sale through installation and beyond -- so you can find endless career opportunities.

Field Performance Technicians manage, schedule, and complete all service and warranty related work. They work both independently and as a member of the Performance O&M team, interacting closely with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service team.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks, including inspections and site audits when assigned.

• 1–3 years of previous field construction or solar experience required.
• PV design or PV electrical experience preferred.
• High School diploma required.

• Must maintain a clean driving record with a successful driving background check. Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements, an Electrical Journeyman certification or license may be required.

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV installation knowledge: working knowledge of current NEC codes, ability to interpret single‑line drawings and PV systems from roof to meter, understanding of electrical principles, interconnection, tie‑in, and basic construction principles.
• Adheres to company safety policies and procedures, identifies and reports safety hazards, and encourages others to work safely.
• Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating.
• Results driven: proven ability to meet deadlines and key metrics, works independently or as part of a fast‑paced team, and demonstrates willingness to assist teammates.
• Problem solving: solid decision‑making and troubleshooting skills, good judgment, ownership of issues, escalation when appropriate, and follow‑up with the customer.

• Transport materials and equipment up to 50 pounds frequently (up to 100 pounds with assistance).
• Work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Climb ladders.
• Work in outdoor weather conditions, including excessive noise, extreme heat, extreme cold, wet environments, and humidity.
• Frequent use of hand functions requiring fine motor skills.
• Work within the safe range of equipment such as ladders, fall protection harnesses, and personal protective equipment.
• Maintain balance on roofs and other high areas.
• Work in sun and occasionally low‑light conditions.
• Walk on rafters, roof tiles, and roof shingles without damage.
• Distinguish colors such as red, black, yellow, white, and green.
• Work in confined spaces such…