Field Service Representative​/Technician

Own Your Career as a Field Service Representative

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

• Competitive pay
• A comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options
• Nationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of service
• A team that understands the demands of field service because many of our leaders have been service representatives themselves
• Prompt overtime and mileage reimbursement

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands‑on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

• Associate’s degree or equivalent in technical training (preferred)
• Maintenance or operation experience with woodworking machinery and technology (preferred)
• N/C, P/C, or maintenance experience (preferred)
• Mechanical experience (preferred)
• Military technical experience (preferred)