Field Diagnostic Technician

Job Description

General Purpose of the Job:

This position performs diagnostic various onsite inspections for customers as well as other inspection services.

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
• Work with Lead Diagnostics Technician.
• Collaborate with other Field Supervisors as necessary.
• Assist with the Quality Control (QC) process of all diagnostic jobs, including proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.
• Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue.
• Project a professional appearance and demeanor at all times while completing services for a customer.
• In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.
• Proper completion of all services and related paperwork.
• Participate in all safety trainings and complete any required documentation.
• Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services.

• Prior roofing inspection and diagnostic experience.
• Prior roofing experience, including patch and repair skills.
• Knowledge of Project Management, planning, and scheduling skills.
• Knowledge and experience in monitoring and maintaining Quality Control.
• Functional computer skills.
• Prior safety training and complete a minimum of 10-hour OSHA certification.
• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management.
• Ability to work independently.
• Excellent customer service skills and ability to build relationships.
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approximately 75 lbs over long distances.
• Capable of walking along rooftop edges (no fear of heights, good balance, etc.).
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.).