Service Field Engineer

As a Service Field Engineer, you will work in the field diagnosing and repairing commercial AV systems, applying your hands-on experience with AV, low-voltage, or electronics service work to ensure systems operate at peak performance. Respond to service tickets and client requests to diagnose, repair, or reprogram AV systems Travel to client sites daily to provide hands-on support, primarily local Troubleshoot systems using diagnostic tools, signal tracing, and control system interfaces Collaborate with the Customer Care Dispatch team to prioritize and complete work orders Complete accurate documentation for service tickets, client communication, and parts used

• Strong troubleshooting skills to diagnose and resolve AV, low-voltage, or control system issues
• Excellent communication skills to explain issues and resolutions to clients
• Ability to climb ladders, carry equipment, and travel between job sites with flexibility
• Familiarity with signal flow, diagnostic tools, and basic AV wiring practices, preferred
• Experience with service tickets and job tracking tools (e.g., CRM or field service platforms), preferred
• Programming experience with Crestron, Q-SYS, or Extron systems, preferred
• Prior experience installing or servicing commercial AV, low-voltage, or electronic control systems, preferred
• Certifications such as CTS or manufacturer trainings, preferred
• Experience with Biamp, QSC, Cisco, or similar AV hardware, preferred
• Degree in Engineering, Technology, or related field, preferred