Field Service Technician

Job Details

Job Location:

Pro Shop - NEW YORK, NY 10011

Salary Range: $27.50 - $32.00 Hourly

Parallel Coffee Services, a division of Joe Coffee Company, provides third-party coffee equipment service, repair, and distribution across New York City. Founded in 2023, our team supports Joe Coffee locations, wholesale partners, and NYC’s top cafes and roasters.

We approach technical service through the lens of hospitality—bringing professionalism, care, and curiosity to every interaction.

The part time Field Technician role is a skilled position responsible for independently performing equipment diagnostics, repairs, maintenance, and installations across a range of commercial coffee equipment.

This role requires a balance of technical expertise, problem-solving ability, and enlightened hospitality, as technicians regularly interact with clients in fast-paced cafe environments. Technicians are expected to manage service calls from start to finish, communicate clearly with internal and external partners, and uphold high standards of safety, organization, and professionalism.

• Perform in-field service calls independently on espresso machines (semi-automatic and super-automatic), grinders, brewers, and cold brew systems
• Diagnose, troubleshoot, and repair mechanical, electrical, and basic software-related issues
• Complete preventative maintenance, installations, decommissions, and site visits
• Conduct in-shop repairs for more complex or long-term service work
• Communicate service updates, timelines, and solutions to internal teams and clients via Slack, phone, and email
• Navigate equipment programming menus and perform basic software updates
• Coordinate with manufacturers’ technical support when needed
• Receive, process, and organize equipment and parts deliveries in accordance with SOPs
• Maintain organized tools, parts inventory, and workspace (“mise en place”)
• Uphold safety standards when working with water, electricity, and heavy equipment

• Ability to independently complete service calls end-to-end
• Strong diagnostic and problem-solving skills
• Consistent, professional communication with clients and team members
• Adherence to safety and operational standards
• Ability to perform routine preventative maintenance procedures
• Ability to handle limited-information dispatches and effectively diagnose issues with incomplete details
• Ability to calibrate grinders, replace burrs, and troubleshoot across equipment brands

Technicians who successfully complete milestones and show growth in the following areas (typically within 2+ years) may be promoted to:
Field Technician Specialist.

Progression is based on:

• Ability to perform maintenance and service across a wider range of equipment brands, including but not limited to:
  La Marzocco, Eversys, Slayer, Mahlkonig, Curtis, Fiorenzato, Fetco, Baratza, Mazzer
• High levels of innovation and initiative, including but not limited to: regarding identifying potential areas for growth and problem solving, areas to generate further revenue, skills that correlate to specialized strategies that can be added to the overall service plan for the department.

• NY State Sick Days
• 401(k) plan
• Monthly Commuter Benefits
• Partial Phone Stipend
• Health, Vision, and Dental Insurance options

This is a non-exempt position and is eligible for overtime in accordance with federal, state, and local laws

Scheduling and hours are based on business needs

Employees remain subject to all applicable company policies and employment laws

Sick leave and statutory benefits are provided in accordance with New York State and New York City law

Responsibilities, duties, and expectations may evolve over time…