Field Service Technician

Overview

Rapiscan Systems, an OSI Systems Company is seeking a Field Service Technician, based out of New York City, NY.

Rapiscan empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X‑ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

A Field Service Technician with Rapiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FST's & peers with troubleshooting and diagnostic skills.

It is not uncommon to incur work days in excess of 8 hours, and shift work is required in this position. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. All FST's will be expected to assist in the field training of new FST's.

• Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist other FST’s or peers when needed or requested.
• Complete timely D365 reporting of labor, expense, and materials to support relevant service contract requirements and Rapiscan policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via D365 reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Shift work mandatory.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.