Case Manager, Highbridge Supportive Program

Case Manager, Highbridge Overlook Supportive Housing Program

Join to apply for the Case Manager, Highbridge Overlook Supportive Housing Program role at CAMBA
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CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We provide more than 180 integrated programs in education & youth development, family support, job training & employment services, health, housing, and legal services.

We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross‑section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’S Office of Mental Health FUNDED Highbridge Overlook Supportive Housing Program will target and provide 40 units of NY/NY III congregate care housing to chronically homeless (SPMI) population A: 40 units for individuals with a serious mental health illness who either reside in a shelter operated by NYC Department of Homeless Services or are designated as street homeless. Units are in the Bronx.

• Reports To: Program Manager
• Location: 240 W 167th, Bronx, NY 10452

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions, Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Review all documentation establishing tenants’ eligibility for the program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants’ families’ needs and periodic re‑assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short‑term and long‑term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both inside and outside CAMBA.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and moving toward self‑sufficiency.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants’ progress toward their goals via regularly scheduled telephone contact and/or face‑to‑face visits, and document via progress notes.
• Participate in case conferences.
• Follow‑up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have (a) achieved primary goals and have maintained stability for a period of months; (b) not demonstrated a willingness to participate in the process (lost‑to‑service); or (c) become ineligible for services (e.g. moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenants with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.).
• May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants’ behalf.
• May follow‑up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
• May evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.
• May prescreen tenants over the telephone for eligibility and may schedule intake appointments.
• May input tenant data and tenant progress information into an automated database.

• Bachelor’s degree (e.g., B.A., B.S.W.) and experience…