Senior Intake Supervisor

Program:
Franklin | 1122 Franklin Avenue, Bronx, NY 10456 Position Overview

HELP USA is seeking a Senior Intake Supervisor who will take full responsibility for the overall operation of one of our shelter sites during those work shifts and other time periods when director-level Social Service or Safety staff are not on duty at the facility. Operational responsibility will be primarily during evening, night, and weekend shifts.

• Supervising Intake Supervisor and Intake workers.
• Conducting or supervising regular inspections of the facility, including all sleeping areas.
• Supervising intake, bed assignments, and related client service activities.
• Supervising the safety and incident reporting systems and overseeing liaison with DHS security staff as necessary.
• Collaborating with other shelter and program staff to ensure the safety of clients and maintaining a positive working relationship with any social service subcontractors at the facility.
• Ensuring compliance with regulations as stipulated by NYS DHS,S OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc., including incident reporting, logbook entries, bed checks, client belongings, security, and client care.
• Supervising facility maintenance staff on duty and ensuring that the facility is well-maintained in the absence of the maintenance supervisor.
• In the event of insufficient staffing, assume direct service/program responsibilities in addition to the above.

• High School Diploma or GED required, with an Associate’s or Bachelor’s Degree preferred.
• New York State Security Guard License Required.
• FDNY F-80, F-02 required, CPR/First certification required.
• Experience with the homeless population, preferably in a shelter setting.
• Computer literacy with Microsoft applications and database systems required. CARES Database experience preferred.
• Excellent organizational and time management skills.
• Bilingual (English/Spanish) a plus.

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More!

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

We hope that you will consider joining our team in the fight against homelessness.