Participant Engagement Specialist

Organization

Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we have worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a staff of over 900 and an annual budget of $130 million, we carry out our mission through three core strategies:

• Operating Programs that pilot new ideas and address local challenges;
• Conducting original research to evaluate what works—and what doesn’t;
• Providing expert assistance and policy guidance to reformers across the country and beyond.

Staten Island Justice Center (SIJC) seeks a Participant Engagement Specialist for the borough’s Supervised Release Program (SRP). The SRP provides supervision, case management, and social service connections to thousands of court‑mandated participants each year. Reporting to the Clinical Intake Coordinator, the Specialist will leverage interpersonal and data‑management skills to support participants’ successful engagement with the program.

• Complete outreach to all disengaged participants mandated to SRP in Staten Island to re‑engage them in the program; this includes weekly phone and email outreach to participants, collateral contacts, and defense attorneys.
• Monitor all participants simultaneously assigned bail and SRP, collaborating with the clinical intake team as appropriate.
• Maintain accurate and timely data entry and case documentation aligned with program model, court reporting obligations, and best practices.
• Collaborate with the Clinical Intake Coordinator and intake, case management, and compliance teams to ensure outreach to all participants whose orientations or intakes are incomplete or who have been disengaged from the program for 30 days or more.
• Contribute to consistent and effective cross‑team communication.
• Participate in team and inter‑team meetings, individual supervision, and regular staff trainings to develop program expertise and related skill sets.
• Attend project events, community events, and meetings after hours as needed.
• Perform additional relevant tasks as necessary.

• High school diploma or equivalent required.
• Minimum 1 year direct practice or customer service experience required.
• Excellent written and verbal communication skills required.
• Comprehensive knowledge of or experience with the criminal legal and related systems is valued but not required.
• Detail‑oriented with strong organizational and time‑management skills.
• Ability to work effectively and independently and as part of a highly interdependent, multidisciplinary team within a fast‑paced and dynamic environment.
• Collaborative working with judges, prosecutors, defense attorneys, court staff, and site partner agencies.
• Bilingual (English‑Spanish) strongly preferred.

Full‑time in‑person work required; weekend and evening hours required, as needed.

Staten Island, NY.

The compensation range for this position is $53,500 – $61,800 and is commensurate with experience.

The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short‑term and long‑term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services such as Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a 2‑to‑1 employer contribution up to 5%.

The Center for Justice Innovation is an equal‑opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal…