Case Manager - Bronx Criminal Court

Overview

Summary:

The Criminal Court Case Manager, based in the courthouse walk-in reception center, provides comprehensive, client-centered assistance to individuals and families impacted by violence and abuse. Core services provided by the Case Manager include safety assessment and risk management, orientation to court process, information about victims’ rights and role, crisis intervention and supportive counseling, criminal justice and personal advocacy, and referrals.

The Case Manager will work with clients who access the Criminal Court reception center and address their immediate needs. The Case Manager’s responsibilities include:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Provide orientation to law enforcement and court process and victims’ rights and options, and support clients to make informed decisions;
• Liaise with the Criminal Court Bureau and Special Victims Unit, County DA’s Office and assist victims scheduled for interviews with County DA’s Office staff;
• Conduct client-centered safety assessment and risk management planning;
• Provide short-term crisis intervention and supportive counseling in person and by telephone;
• Assist victims to obtain orders of protection;
• Provide updates and assist clients in reporting any continued harassment and other violations;
• Assist victims to obtain Office of Victims Services compensation, restitution, and relocation assistance;
• Advocate with District Attorney’s Office, police, housing, employers, schools, child protective, and other social service agencies;
• Provide information about and referrals to governmental and non-governmental organizations including shelters, domestic violence and sexual assault organizations, mental health treatment, public assistance, and legal services;
• Provide emergency practical assistance for clients including transportation, financial assistance, and lock replaces;
• Enter data into a computerized record keeping system and maintain thorough and accurate case records and statistics;
• Maintain routine administrative responsibilities including preparation of correspondence, maintenance of files, mail, e-mail and telephones;
• Work collaboratively with partners including County District Attorney’s Office, Court staff, New York Police Department, NYC Mayor’s Office to End Domestic and Gender-Based Violence, and community-based organizations;
• Work collaboratively with other Safe Horizon programs;
• Participate in staff meetings, supervision, and relevant trainings and seminars;

Required skills:

• Compassion towards victims/survivors;
• Excellent interpersonal and communication skills (be assertive, collaborative, and well-organized);
• Ability to work under pressure in a calm and reassuring manner;
• Competency using computers, Microsoft Outlook, and systems for managing case records;
• Strong work ethic and positive attitude

Desirable:

• Understanding of victimization and trauma;
• Fluency in Spanish or another second language spoken by client population is strongly preferred;

Required:

Bachelor’s Degree or equivalent experience

Required:

Training, employment, internship, and/or volunteer experience in criminal justice, social work, or related field

Desirable:

• At least one year of experience working in a social services, domestic violence, criminal justice, or comparable agency
• Experience working with people in crisis
• Experience working with diverse client population
• Familiarity with legal and social service systems in NYC

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.

Applicants may be responsible for providing the equipment and tools they need to work remotely as…