Intensive Case Planner Neighborhood Center

Pay

From $27.47 per hour

Intensive Case Planner (ICP)

Division:
Behavioral Health Care

Status:
Full Time with Benefits

Location:

Community Based Response

Base

Schedule:

35-hour work week. Monday – Friday 8:30-4:30. With occasional nights and weekends including rotation of on call.

The Intensive Case Planner provides comprehensive, strength-based case management services to families involved with the child welfare system. This role is focused on ensuring child safety, family stabilization, and long-term well-being through collaborative planning, advocacy, and therapeutic support. The Intensive Case Planner works closely with families, the Department of Family and Community Services (DFCS), legal stakeholders, schools, mental health providers, and other community-based organizations.

• Maintain a caseload of families with elevated service needs and/or high-risk indicators.
• Conduct regular home and community-based visits (minimum twice per month or as mandated).
• Engage children and families using a trauma-informed and culturally responsive approach.
• Complete comprehensive family assessments and individualized service plans in accordance with DFCS.
• Coordinate services including mental health, substance use, domestic violence, education, housing, and employment supports.
• Facilitate family team conferences and case planning meetings with internal and external stakeholders.
• Maintain timely and accurate documentation in electronic case records (e.g., Connections).
• Submit all required reports, progress notes, and court reports in accordance with DFCS and agency guidelines.
• Ensure all contacts, consents, and assessments meet regulatory and agency standards.
• Collaborate with DFCS, legal representatives, and service providers to ensure coordinated care.
• Coordinate with clients and treatment providers to secure placement for children requiring secured detention.
• Attend and provide testimony at Family Court proceedings when required.
• Advocate for services that strengthen family functioning and promote child well-being.
• Respond promptly to emergencies, including safety concerns, hospitalizations, or child removals.
• Work collaboratively with supervisors to assess risk and implement safety interventions.
• Participate in individual and group supervision.
• Attend case conferences, training sessions, and team meetings.
• Maintain certification or proficiency in evidence-based models and/or mandated programs (Mandated Reporting).
• Maintain professionalism and adhere to the policies and procedures of the Agency.
• Perform related tasks as assigned or required.
• Ensure punctual and regular attendance; report to work as scheduled, prepared to start working.
• Be available for occasional evening and weekend events as assigned, based on program needs.
• Participate in a rotating on-call schedule, responding to urgent matters outside regular business hours, including evenings, weekends, and holidays.

• Two (2) years relevant experience working with children/adults with mental health/behavioral health concerns.
• Bachelor’s Degree in Social Work, Nursing, Psychology, or a closely related Human Service field.
• Valid New York State Driver’s License and reliable transportation.
• Knowledge of DFCS Preventive Services model and evidence-based interventions.
• Familiarity with state and local child welfare regulations and systems.
• Strong organizational, assessment, and communication skills.
• Proven ability to secure cooperation of, and work effectively with individuals and agencies in the community.
• Strong engagement, assessment, and crisis intervention skills.
• Ability to build trust and maintain boundaries with clients from diverse backgrounds.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Commitment to social justice, family preservation, and child safety.

Rate of Pay: $27.47/hour plus a $2,000 sign on bonus.

Full Time with Benefits. Base

Schedule:

35-hour work week. Monday – Friday 8:30-4:30. With occasional nights and weekends including rotation of on call.

Work Location:

In person.

At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.

We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.