Client Care Coordinator; Social Worker - Homeless Families

Client Care Coordinator (Social Worker) - Homeless Families

Urban Resource Institute (URI) is a dynamic, innovative organization founded in 1980 that transforms the lives of domestic violence survivors and homeless families through safe shelter and comprehensive services. URI is the oldest licensed provider of domestic violence shelter and services in New York State and the leading provider of shelter and services for homeless families. URI is deeply committed to diversity, equity, and inclusion among leadership, staff, and clients across New York City.

Position Overview: The Social Worker assesses mental and emotional functioning of residents and administers services for necessary treatment. The Social Worker provides clinical supervision to the Case Managers, conducts case analysis, service planning, and supervisory process. The Social Worker provides direct treatment services and issues referrals as needed.

Salary: $65,000

• Assess and evaluate existing, new, and prospective clients/families referred by NYC Department of Homeless Services.
• Develop individual living plans (ILPs) for families including all adults and children and provide therapeutic support as needed.
• Provide clinical supervision of Case Managers.
• Conduct clinical case conferences with clients in collaboration with internal staff and external providers to address unmet needs.
• Participate in clinical caseload conferences and staff meetings.
• Handle crisis intervention and be on‑call via agency phone as needed.
• Coordinate mental health referrals.
• Attend trainings and consortium meetings, e.g. with DHS and others to discuss service delivery.
• Evaluate mental health status for residents on admission by completing comprehensive evaluation (CFEs).
• Coordinate mental health/psychiatric care and referral.
• Develop a resource of network social services providers.
• Facilitate group meetings.
• Monitor resident records for compliance and best practices.
• Function independently during facility coverage and follow agency procedures in crisis situations.
• Regularly assess safety and well‑being of all clients.
• Participate in weekly individual and group supervision with Social Work Supervisor.
• Engage in training seminars to enhance clinical skills.
• Assist with reports and program evaluation.
• Review progress notes and service plans.
• Monitor client compliance and develop engagement strategies for trauma histories.
• Perform other duties as assigned by the Social Work Supervisor.

• Master’s Degree in Social Work from an accredited university.

• Minimum of three years of experience working with the homeless population.
• Demonstrated sensitivity and experience with homeless families including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares reporting.
• Clinical experience including psychosocial assessments and implementation of individual living plans.

Equal Employment Opportunity Statement: Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Mid‑Senior level

Full‑time