Residential Supervisor

Overview

Job Title
:
Residential Supervisor
Reports to
:
Residential Managers
Department
:
Residential

Shrub Oak International School ((Use the "Apply for this Job" box below).) is a therapeutic day and residential school for autistic children, adolescents, and young adults with complex co-occurring conditions. Located in northern Westchester County, Shrub Oak offers unparalleled educational opportunities for autistic students in a family-centric, supportive environment. We offer a variety of programs to meet the needs of students across the spectrum, and our curriculum is based on the most advanced and successful evidence-based clinical and academic approaches in ASD education.

The Residential Supervisor is a year-round, full-time position reporting to the Residential Managers and Residential Director. In collaboration with other members of the residential team, the residential supervisor provides front-line administrative support for daily operations, while managing and leading a team of Direct Support Professionals (DSPs) to support the needs of the students in the Residential Program. This person is responsible for guiding and mentoring staff, assisting with emergency response procedures, and collaborating across all departments within Shrub Oak.

The Supervisor works closely with colleagues to create/maintain an inclusive community and foster specific skill development to meet the individualized needs of Shrub Oak’s student population. The Supervisor also actively assists with other programs, events, and services administered throughout Shrub Oak and has the opportunity to be involved in a wide range of initiatives. Having access to confidential information regarding Shrub Oak and its students, discretion and independent judgment are required.

• Coordinate the overnight direct care needs of DSP and 1:1 staff to ensure proper care for each student.
• Manage and lead a growing team of DSPs and 1:1s during the overnight hours, focusing on staff development and performance management in collaboration with Human Resources.
• Mentor and orient new staff, and train others for growth and development.
• Develop and maintain respectful relationships with students, understanding their unique needs and goals.
• Handle challenging student behaviors with respect and teach alternative, productive behaviors.
• Explain, enforce, and support policies to ensure an inclusive and respectful community.
• Complete administrative tasks, including assisting with move-in/move-out, shift logs, maintenance requests, incident reports, and behavior intervention plans.
• Work proactively with students in crisis to de-escalate situations using the SOIS protocol.
• Report all emergencies or situations requiring immediate attention to the appropriate staff member(s) according to Shrub Oak policies/procedures.
• Attend all required meetings, seminars, and staff orientation/training.
• Support other department responsibilities as needed.

Experience & Education
:

• Minimum 3 years of work experience in a high-volume/demanding customer service or human service position required
• Experience working with neurodivergent adolescents and young adults is required
• Experience managing, supervising, mentoring, and developing staff, with a focus on staff development and performance management, is required
• Crisis management and de-escalation experience required
• Experience handling aggressive behaviors and challenging client behaviors is required
• Customer service experience required
• Experience assisting with hygiene and personal care activities is required
• EMT/EMS, CNA/HHA/PCA, or similar experience preferred
• Experience working with adolescents and young adults with autism in a residential or school setting is required
• Experience coordinating, scheduling, and overseeing staff shifts required
• An associate’s degree in human services or a related field is required
• Bachelor’s degree or higher preferred
• Experience in a supervisory or management position preferred
• Previously trained in crisis intervention, including TCI/SCIP, or similar techniques, preferred
• Experience using Microsoft 365 suite applications preferred
• The ability to mentor, coach, and support staff in their…