Residential Case Manager

Description

Job Title: Residential Case Manager

Program: Encore 49 Residence

Supervisor: Residential Manager of Supportive Housing

Job Status: Full Time/ Non-Exempt

Job

Hours:

35 hours per week

Location: Hybrid work schedule 4 day in Midtown office; 1 day virtual

Compensation: $50,000 - 55,000 annually

About Encore
:
Known widely as Broadway’s longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York City.

Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource.

About Position: The Residential Case Manager at Encore 49 provides case management and rehabilitative mental health services, namely in the areas of hygiene, activities of daily living, financial management, social functioning, health care and self-sufficiency, to identified residents of Encore’s supportive housing program. The ultimate aim of the program is to prevent recidivism of hospitalization and/or homelessness and improve tenant's quality of life.

Benefits: This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans with coverage beginning on the first day of hire, generous paid time off (vacation, personal days, sick days and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care and transit benefits.

• Conduct needs-based and program eligibility assessments, engaging in community outreach, providing case management services, milieu management, crisis management and de-escalation and life skills.
• Connect to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams and accompanying participants on appointments as needed.
• Have an expertise on mental health services and may develop specialty areas including housing, legal services, benefits, or others as indicated by the needs of the program.
• Provide assessment, and at times companionship, for Encore 49 residents in a variety of settings, including in offices, in resident rooms, on neighborhood outings, at doctor’s offices, at Encore’s Senior Center and other NYC neighborhood locations
• Provides intensive case management for the acute population; ensures residents receive regular engagement in services. Facilitates the delivery of appropriate services for residents as indicated by relevant service modalities through an equity lens.
• Demonstrates knowledge of resident-specific resources, a passion for serving the population and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains resident vital documentation and disability documentation.
• Ensures timely reporting, documentation and record-keeping within data entry systems and hard copy files in accordance as mandated by funding sources (DHS and DHMH) or agency administrator, in an orderly and up-to-date manner.
• Performs duties in a professional manner by maintaining the confidentiality of all…