Case Manager

Overview

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title
:
Case Manager

Reports to
:
Case Manager Supervisor

Pay Range
: $24.37 - $26.37 per hour (effectively $45,000 - $48,000 per year)

FLSA Status
:
Non Exempt

Status
:
Full-time (35 hour per week)

We areseekinga compassionate and dedicated Case Manager to join our team. The successful candidate willprovidea comprehensive range of on-site, person-centered, and strengths-based services to a caseload of approximately 20-25clients. Your primaryobjectivewill be to empower individuals to lead fulfilling lives within the community. As a Case Manager, you will play a pivotal role in client counseling, intakes, case management, and providing essential aftercare services.

Collaborating with colleagues is key to meeting the diverse needs of your caseload and achieving program success while aligning with NAICA s core purpose, values, and vision.

The Case Manager s role encompasses, but is not limited to:

• Conducting initial intake assessments and promptly addressing critical needs.
• Utilizing assessment tools, such as CARES, toidentifysupport service requirements and make immediate referrals.
• Orienting clients to the shelter program, its requirements, and potential consequences.
• Developing Independent Living Plans (ILPs) in coordination with other Social Service providers, ensuring the delivery of comprehensive support services.
• Assisting non-working clients in accessing Public Assistance.
• Completing psycho-social assessments within the first
  30 daysof intake.
• Monitoring and tracking client progress.
• Empowering clients to activelyparticipatein their own planning and goal setting.
• Conducting regular meetings with clients (weekly/bi-weekly or as needed).Referring clients for job development opportunities if appropriate.
• Connecting clients with suitable resources to help them achieve their goals.
• Meeting with clients to address challenges, successes, and strengthen their capacity for long-term self-sufficiency.
• Maintaining thorough client files, documenting conversations, warnings, and progress reports, while preserving confidentiality.
• Reporting critical incidentsimmediatelyto the Site Director/Director of Social Services.
• Collaborating closely with other Housing Specialists and Employment staff toidentifyclient readiness for employment and housing.
• Treating all clients, visitors, and employees with kindness, respect, and dignity.
• Serving as an advocate for clients when necessary.
• Providing periodic case management and counseling, extending one year beyond the client s departure.
• Establishing and nurturing connections with other programs and units within the organization tofacilitateinter-agency referrals.
• Escorting clientstohousing viewings, DHS or HRA appointments as required.
• Facilitating suitable housing placements for clients.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

• Bachelor’s degree in social work, psychology, sociology, or a related field with at least 2 years of direct social service experience.
• Associate degree in human services or a…