Case Management Supervisor

applicants must be permanent in the associate benefits opportunity specialist title or permanent in the benefits opportunity specialist title for at least one year; this is a provisional appointment, when a test becomes available in the associate benefits opportunity specialist (abos) title, you must take and pass the exam to remain in the abos title.

family independence administration (fia) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs and services, such as temporary cash assistance, snap, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, and more.

• supervise a team of bos workers who handle the entire application process for all new applicants, family assistance cases closed over sixty days, safety net case reopens, and other relevant cases.
• assign applications to staff, review application recommendations, sign off on all benefits and case entries.
• interview applicants and assess eligibility for immediate needs grant (food and non‑food), employability, snap benefits, medicaid, and other public assistance; work with applicants to remove barriers to employment and refer to other services as needed.
• prepare daily and weekly statistical reports on work performed and conduct monthly audits.
• assist with case consultation and guidance on difficult cases during the planning process.
• manage all aspects of the case including ensuring ongoing eligibility, assessing participants, developing employment assessment and employment plans, and executing strategies to help participants achieve self‑sufficiency.
• review employment eligibility decisions for appropriateness and correctness according to agency and new york state rules and regulations; perform initial conference/conciliation interview.
• perform the mandatory dispute resolution function.
• supervise staff that interview and correspond with homebound clients.
• supervise a team of bos staff who provide quick service for clients who walk‑in or telephone the center; take appropriate action on reported changes, provide information and documentation as requested, and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to benefits access centers; assist in development of anti‑eviction/housing intervention plans for referred participants.
• may conduct field visits.

monday – friday

• a four‑year high school diploma or its educational equivalent and three years of full‑time satisfactory experience working directly in social/human services or related setting, providing client services or employment planning/counseling services.
• a baccalaureate degree from an accredited college plus eighteen months of full‑time satisfactory experience working as a benefits opportunity specialist; or as described in one of the above qualifications.
• college credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above.
• all candidates must have at least eighteen months of full‑time satisfactory experience working as a benefits opportunity specialist or performing the described social/human services work.
• this position is also open to qualified persons with a disability who are eligible for the 55‑a program.

as a prospective employee of the city of new york, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the u.s. Department of education’s website at (Use the "Apply for this Job" box below)..

new york city residency is not required for this position.

the city of new york is an inclusive, equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

$60,275.00 – $69,316.00