Case Management Supervisor

Job Overview

Applicants must be permanent in the Associate Benefits Opportunity Specialist Title or permanent in the Benefits Opportunity Specialist Title for at least one year; this is a provisional appointment. When a test becomes available in the Associate Benefits Opportunity Specialist (ABOS) Title, you must take and pass the exam to remain in the ABOS Title.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff who provide eligibility determination, financial planning, employment planning and monitoring, and other related services to persons in need, promoting individual and family self‑sufficiency. The ABOS I uses supervisory, program development, quantitative analysis, and other research skills to accomplish all goals of FIA Benefits Access Centers and its components (Application, Financial Planning, Employment Planning, Undercare, etc.).

• Supervise a team of BOS workers who handle the entire application process for all new applicants, Family Assistance cases closed over sixty days, all Safety Net case reopenings, and one‑shot deals.
• Assign applications to staff, review application recommendations, and sign off on all benefits and case entries.
• Supervise a team of BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non‑food); for employability and eligibility for public assistance, SNAP benefits, and Medicaid; work with applicants to remove barriers to employment and make referrals to other services as needed.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and provide guidance on difficult case planning scenarios as necessary.
• Supervise a team of BOS workers who provide comprehensive service delivery to participants after case establishment, handling Family Assistance cases closed less than sixty days or Safety Net cases closed in error.
• Supervise a team of BOS workers who manage all aspects of the case, including establishing ongoing eligibility, assessing participants, developing employment assessment and employment plans, and executing strategies designed to help participants achieve self‑sufficiency.
• Review employment eligibility decisions for appropriateness and correctness according to agency and New York State rules and regulations; conduct initial conference/conciliation interviews.
• Perform the Mandatory Dispute Resolution function.
• Supervise staff that interview and correspond with homebound clients.
• Supervise a team of BOS who provide quick service for clients who walk‑in or telephone the center; take appropriate action on reported changes, provide information and documentation to participants, and maintain contact with other teams to ensure awareness of all activity affecting the case management plan.
• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless, reporting to Benefits Access Centers; assist in developing anti‑eviction/housing intervention plans for referred participants.
• May conduct field visits.

Monday – Friday.

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either client services, employment planning and counseling, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college plus eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist;…