Housing Specialist - Tier 2

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Housing Specialist Supervisor

$34.89 - $34.89 per hour (effectively $63,500 - $63,500 per year)

Non-exempt

Full-time (35 hours per week)

The Housing Specialist – Tier II will provide advanced housing services to assist clients in understanding and addressing complex personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to develop comprehensive service plans that ensure sustainable housing and enhanced access to community resources. The specialist is expected to lead cross‑training initiatives and possess a thorough understanding of the Housing Services Department’s operations.

The Housing Specialist – Tier II is responsible for, but not limited to:

• Collaborate with program participants to develop and implement advanced service plans tailored to resolving multifaceted issues and obstacles to maintaining housing stability.
• Provide client intake, service planning, advocacy, and referral services, stepping in to support or supervise case managers as required.
• Maintain consistent weekly or bi‑weekly contact with clients to monitor and evaluate service plan progress, providing strategic guidance.
• Maintain accurate records, track case progress, and input detailed case‑related information into the Legal Server Database.
• Design, conduct, and lead housing‑related activities, workshops, and training sessions.
• Guide participants in obtaining, reinstating, and optimizing benefits through strategic planning.
• Assist participants in identifying and securing diverse financial resources to support housing stability.
• Advocate for and manage the submission of applications for rental assistance grants through charitable organizations, ensuring optimal outcomes.
• Compile, review, and submit comprehensive packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals.
• Work collaboratively with legal services staff to assess client readiness and provide leadership in legal proceedings.
• Treat all clients, visitors, and employees with kindness, respect, and dignity, setting a standard for professionalism.
• Enforce facility rules and regulations to maintain compliance and operational integrity.
• Attend staff meetings, lead committee discussions, and represent the department as required.
• Uphold the highest standards of confidentiality and professionalism at all times.
• Demonstrate advanced time management and prioritization skills to handle complex caseloads.
• Stay at the forefront of new trends and developments in social services and related fields, integrating best practices.
• Perform and delegate general clerical duties to support departmental efficiency.

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed
• While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays.

• Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field with two (2) or more years of direct social service experience; OR,
• Associate degree in Human Service or related field with three (3) or more years of direct social service experience; OR,
• High School Diploma/General Equivalent Diploma with five (5) or more years of direct social service experience.
• Knowledgeable of the plight of the homeless and special needs populations
• Knowledgeable of casework/case management…