Senior Case Manager

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Senior Case Manager

Director of Social Services

$30.21 - $30.21 per hour (effectively $55,000 per year)

Non-Exempt

Full-time (35 hour per week)

The Senior Case Manager plays a pivotal role in overseeing the comprehensive operations of our program, collaborating closely with the Case Manager Supervisor. This entails planning, development, implementation, monitoring, evaluation, and continuous enhancement of procedures. The Senior Case Manager will provide daily supervision and guidance to the Housing Specialist, Employment Specialist, and Intake Specialist, ensuring seamless coordination under the guidance of the Case Manager Supervisor.

The Senior Case Manager is responsible for, but not limited to:

• Ensure strict adherence to organizational policies and procedures, with a focus on effective conflict resolution.
• Accompany clients to housing viewings, HRA appointments, and facilitate check pickups from DHS or HRA.
• Collaborate with the Housing Specialist to prepare and submit housing packets and applications.
• Participate actively in shaping departmental goals, objectives, policies, and procedures, offering insightful recommendations for improvements.
• Assist the Case Manager Supervisor in guiding a team of case managers in crafting independent living plans, discharge plans, and post-care programs.
• Provide direct supervision, monitoring, and evaluation of team members, ensuring proficient execution of daily, weekly, and periodic tasks.
• Deliver crisis intervention and emergency services as the need arises.
• Oversee case managers to ensure the provision or arrangement of all necessary and appropriate services, including housing, employment, and therapeutic placements, verified through thorough chart audits.
• Conduct monthly chart audits and diligently follow up to ensure compliance with OTDA, DHS, and NAICA regulations.
• Maintain accurate and organized supervisory case notes, referrals, and associated documentation.
• Tackle facility-related challenges diplomatically and facilitate conflict resolution.
• Generate timely and comprehensive progress reports on a weekly, monthly, quarterly, and annual basis.
• Collaborate with external agencies and individuals concerning resident records, rights, and responsibilities.
• Plan and execute community outreach initiatives and related activities.
• Act as a liaison and representative for engagement with community organizations, as needed.
• Review and assess initial intake and assessments for clients.
• Manage a caseload of clients based on the census.
• Review and approve work and dorm passes for clients.
• Contribute actively to case conferencing and client review processes.
• Provide ongoing case management and counseling, extending up to one year beyond client departure.

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with 8 or more years of direct social…