Coordinator, Birth Parent Services and Outreach

Primary Purpose

The Coordinator, Birth Parent Services and Outreach works closely with the Senior Manager to support birth and expectant parents by providing options counseling, education in the adoption process, psychosocial histories, hospital and community visits, infant discharges, meetings with adoptive families, assistance with placements or returns, and referrals to community resources. The role also advances Spence‑Chapin’s Domestic Adoption Programs by delivering outreach and education throughout Upstate New York, supporting recruitment of prospective birth parent clients, training healthcare providers, schools, religious organizations, and social service agencies, and collecting data to strengthen outreach efforts.

The ideal candidate is an effective communicator with strong organizational and writing skills who excels in building positive relationships. This full‑time, in‑person position requires work within Upstate, New York and offers a salary of $63,000–$72,000, commensurate with experience.

Spence‑Chapin is a non‑profit organization based in New York City that has been providing adoption services and adoption support for more than 110 years. It is newly licensed in Arizona. At Spence‑Chapin, we believe that every child deserves a family, and we work tirelessly to advocate for children in need of a permanent, loving home. Over our history, Spence‑Chapin has served more than 25,000 children, women, and families through our main program areas:
Comprehensive Domestic and International Adoption Programs;
Birth Parent Services;
Well‑being Services; and International Humanitarian Aid through programs like our Granny Program to support children living in orphanages overseas. Our work is made possible by the individuals dedicated to our staff. At Spence‑Chapin, we find joy in celebrating with each other, our co‑workers, and our clients. Everyone is treated with respect and dignity to strengthen the vibrancy of our community.

We celebrate a culture of excellence, inclusivity, compassion, flexibility, and support. Spence‑Chapin offers a competitive benefits package that includes full health benefits, generous PTO and holiday schedule, HRA & FSA plans, life insurance, retirement plan with employer contribution, paid maternity/paternity/adoption leave, commuter benefits, and more. Being part of the Spence‑Chapin team is being part of a legacy, which for more than 110 years has provided critical services to children, women, and families around the world.

• Recruit clients for Spence‑Chapin's Domestic Adoption Program, including women who are pregnant or have recently given birth who need Spence‑Chapin's options counseling services.
• Build new relationships with relevant healthcare and social service organizations through emails, direct mail, site visits, community events, and in‑service presentations.
• Solicit, book, and conduct training about Spence‑Chapin's services for relevant professionals and organizations.
• Educate local schools, religious organizations, and social service providers about Spence‑Chapin's services and adoption programs:
  Collect information and data as instructed to improve Spence‑Chapin's outreach efforts.
• Support in developing and implementing an outreach strategy to reach women and couples in need of pregnancy options counseling.
• Participate in placement and return of infants.
• Provide short‑term, supportive and bereavement counseling to clients who have placed a child.
• Participate in answering birth parent inquiry calls to the organization’s 24‑hour, toll‑free birth parent telephone line, including some night and weekend coverage.
• Actively participate in weekly supervision with direct supervisor.
• Perform any other department or agency‑related duties or special projects as directed by supervisor.
• Participating in organization‑wide events.

• Must be open and flexible to the demands of the on‑call schedule and field work, including some weekends and evenings.
• Demonstrated strong clinical and assessment skills.
• Strong oral and written communication, presentation, and interpersonal skills.
• Public speaking.
• Must be comfortable…