Case Manager Supervisor Asylum Shelter

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Reports to: Director of Social Services

Pay Range: $32.96 - $35.71 per hour (est. $60,000 - $65,000 per year)

FLSA Status: Non‑Exempt

Status: Full‑time (35 hour per week)

Role

Summary:

The Asylum Case Manager Supervisor plays a vital role in supporting the Director of Social Services, primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day‑to‑day operations of the Social Services Department, ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services. Asylum shelters are exempt from DHS housing placement performance measures.

Primary Job Responsibilities/Duties:

• Ensure strict adherence to organizational policies and procedures, with a special emphasis on conflict resolution specific to asylum seekers.
• Collaborate with the Director of Social Services in approving employee timesheets and time‑off requests, recognizing the importance of a flexible schedule for our diverse clientele.
• Play an active role in shaping departmental goals, objectives, policies, and procedures, offering recommendations for continuous improvement to meet the evolving needs of asylum seekers.
• Lead a team of case managers in the development of service/treatment plans, discharge plans, and follow‑up care programs tailored to asylum seekers.
• Manage the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring they are well‑equipped to address the unique challenges faced by asylum seekers.
• Establish and implement schedules and work assignments within the social services department to optimize support to asylum seekers.
• Provide crisis intervention and emergency services as necessary, recognizing the vulnerability of the population served.
• Ensure case managers provide all necessary and culturally sensitive services, including housing, employment, and therapeutic placements, considering the specific needs of asylum seekers.
• Oversee the orientation and training of new employees, emphasizing cultural competency and sensitivity in working with asylum seekers.
• Maintain comprehensive supervisory case notes, referrals, and related documentation, recognizing the importance of documenting the unique challenges faced by asylum seekers.
• Facilitate ongoing communication with all supervisors regarding social services matters and their impact on asylum seekers.
• Coordinate services to ensure the shelter operates safely, comfortably, and in full compliance with DHS and OTDA regulations as they relate to asylum seekers.
• Generate regular progress reports, emphasizing the progress and challenges faced by asylum seekers.
• Collaborate closely with housing specialists and employment services staff to assess asylum seekers' readiness for housing and/or employment.
• Organize and facilitate community outreach and related activities tailored to the specific needs of asylum seekers.
• Act as a liaison and representative for community interactions as required, fostering positive relationships that support the well‑being of asylum seekers.

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 1 year of direct social service supervisory…