Case Manager

Summary

The Case Manager provides direct case management services through diversion, eviction prevention and aftercare to clients who are most at risk of entry and re‑entry into the NYC shelter system. Services are provided through advocacy, information and referral, crisis intervention services, and short‑term case management.

Salary: $24.74 – $27.50 per hour (based on a 35‑hour work week)

Location: 2155 Blackrock Avenue, Bronx, NY 10472

• Provide crisis intervention to individuals and families facing a housing crisis, who are most at risk of shelter entry or re‑entry. Address emergencies related to housing, food, medical needs, spousal abuse and any concrete need presented by the client.
• Conduct thorough needs assessments and develop service plans to address identified concrete needs using a short‑term intervention model.
• Conduct assessments of individual and family problems and follow up with full or brief services, or with referrals to Catholic Charities programs and/or clinics or an outside facility as deemed appropriate.
• Conduct outreach and home visits.
• Develop and maintain good communication with other programs and departments within the organization to facilitate inter‑agency referrals.
• Assist clients in applying for and receiving public and private benefits.
• Maintain current and accurate documentation of services provided and report to immediate supervisor.
• Conduct educational and/or supportive groups.
• Attend agency in‑service training, unit meetings and other agency‑related activities.
• Complete statistical reports.
• Assist with any related administrative duties.
• Other duties may be assigned.

This is a full‑time position. Days and hours of work are generally 9:00 AM to 5:00 PM Monday–Friday. Additional hours may be required to meet program deadlines or client needs.

• Conduct home visits and outreach within NYC at least 50% of the time; use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.
• Ability to work with the public.
• Ability to position boxes/items at different levels that weigh up to 25 lb.
• Remain stationary at a workstation and use a computer at least 50% of the time.
• Potential to carry a laptop to offsite work locations.

• Bachelor’s degree or at least two years of experience in the social services field.

• Bilingual (English/Spanish) is a plus.
• Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City resources.
• Good organizational, time‑management, and communication skills.
• Ability to work well independently as well as part of a team.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.