FAMILY WORKER

APPLICANTS MUST BE PERMANENT IN THE CIVIL SERVICE TITLE OF FRAUD INVESTIGATOR, OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

• Handle applications in connection with families applying for Temporary Housing Assistance (THA).
• Conduct in-depth face-to-face interviews with applicants and perform and request investigations.
• Evaluate and verify information and documents.
• Conduct interviews with primary tenants and collateral sources.
• Perform internet-based and other research, as part of the investigation and eligibility determination process.
• Refer families to Social Service Agencies and Community-based Organizations.
• Prepare appointment slips and notices of the Agency’s decisions.
• Utilize the CARES, Q-Matic and other tools to record investigative findings and outcomes.
• Draft preliminary case summaries and eligibility recommendations for supervisory review.
• Work closely with PATH Legal and Resource Room units to effectuate-client services and work on special projects, as needed.

• Tuesday – Saturday, 4PM – 12AM, RDOs Sunday & Monday.
• Sunday – Thursday, 4PM – 12AM, RDOs Friday & Saturday.
• Tuesday – Saturday, 4PM – 12AM, RDOs Sunday & Monday.

• A four-year high school diploma or its educational equivalent and three years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following:
  • a. performing investigations involving criminal and/or fraudulent activities;
  • b. evaluating credit histories;
  • c. searching for assets; and/or
  • d. researching, compiling and/or locating evidence or information in order to build a case or uncover activities of a criminal, corrupt, unlawful or unethical nature involving public or private funds; or
• An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 12 semester credits from an accredited college or university in criminal justice, forensic auditing, forensic science, police science, criminology, criminal justice administration and planning, and/or law or a related field and one year of satisfactory, full-time experience as an investigator as described in “1” above;
  
  or
• A baccalaureate degree from an accredited college or university; or
• Education and/or experience equivalent to “1”, “2” or “3” above. Undergraduate college credit can be substituted for experience on the basis of 10 semester credits from an accredited college or university, for three months of full-time experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent.

Clerical experience in an organization which investigates criminal or fraudulent activities is not acceptable.

• Minimum two (2) years supervisory experience.
• Prior investigative experience in social services.
• Ability to work in a fast-paced, social services environment.
• Bi-lingual (Spanish).

This position is…