Care Coordinator Social Navigator

and the job listing Expires on March 23, 2026

Job Title:
Care Coordinator/Social Care Network Navigator

Company:
The Rural Outreach Center (ROC)

Compensation: $22-23/hour with benefits commensurate with experience

Location:
East Aurora, New York

Job Type: Full-time – 40 hours/week with paid 30‑minute lunch daily. Requires some evening hours (1 per week)

The Rural Outreach Center (The ROC). The ROC’s mission is to eradicate rural poverty in WNY and beyond.

Responsible for conducting screenings related to social determinants of health (SDH) and providing individualized navigation support to connect community members to resources and services under the 1115 Waiver / Social Care Network. Comfortable providing Trauma‑informed care within a fast paced, fluid working environment. Willingness to learn and be engaging and supportive to all our families and other team members. Ability to work independently and cooperatively with Executive leadership, staff, Board members, (ROC) Participants and volunteers.

Supports The Rural Outreach Center’s role within WNYICC, helping remove barriers, enhancing access to care, and promoting self‑sufficiency for individuals and families.

• Conduct empathetic & culturally competent screenings for health‑related social needs (HRSNs), in person, virtually, or by phone.
• Take referrals, follow up, verify eligibility, do intake documentation.
• Triage and route referrals to appropriate community‑based organizations or providers.
• Maintain accurate and timely documentation of screenings, referrals, client interactions, and outcomes using the WNYICC IT /data platform.
• Provide follow‑up support to ensure clients are connected to services, assist through the service enrollment or application process, and adapt if there are barriers.
• Outreach & Community Engagement—informing the public about The ROC programs, the waiver and eligibility.
• Travel within the region for community events, home or field visits.

• Associate degree in related field plus 2 years’ experience, or a bachelor’s degree with some experience in human services / case management / resource navigation.
• Experience in case management, service coordination, or resource navigation.
• Ability to communicate well (written, verbal); comfortable with diverse populations.
• Administrative/documentation skills; attention to detail.
• Reliable transportation and flexibility to work outside normal office settings when needed.
• Ability to work evenings or weekends as needed.

• Excellent organizational and multitasking skills.
• Proficiency in office management software, MS Office platform (365), including Word and Excel.
• Outstanding interpersonal and communication skills.
• Familiarity with mental health terminology and sensitivity to Participants’ needs.
• Knowledge of HIPAA regulations.

This role is based in a mental health clinic and social services agency & may involve high‑stress situations and requires the ability to remain calm and composed. Regular interactions with Participants who may be experiencing emotional or psychological distress.

• Empathy and cultural competence.
• Problem‑solving and critical thinking.
• Professionalism and discretion.
• Confidentiality.
• Adaptability and resilience under pressure.

Care Coordinators and Social Care Navigators ensure that Participants receive timely, Trauma‑Informed Care and compassionate support. Effective case management is integral to the success of The Rural Outreach Center, ensuring that individuals receive the necessary services and support tailored to their specific needs. Care Coordinators/Social Care Navigators play a vital role in guiding participants through the waiver process, coordinating care, and advocating comprehensive services to promote optimal outcomes.