Crisis Coordinator

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

Department of Homeless Services leads a 24/7/365 Street Homelessness Solutions - Joint Command Center (JCC) that conducts interagency rapid outreach deployment and rapid response to incoming notifications. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.

Reporting to the Joint Command Center, we are recruiting fifty-six (56) Community Coordinators to function as a Crisis Coordinator.

Key responsibilities include:

• Guiding inter-agency engagements with clients engaged on the street and subway level.
• Conducting canvases throughout the five boroughs both above ground and within the NYC subway systems.
• Engaging clients, coordinating placements, and completing reports.
• Triage with partner agencies and the DHS contracted outreach teams on clinical interventions.
• Offering services and provides assistance to all clients engaged on the street and provide real time strategizing with partner agencies to overcome client or resource challenges.
• Receiving, review, and dispatch 311 Service Request as needed.
• Supervising the daily operation of the 311 Service Desk.
• Supervising subordinate staff, managing staff time and leave, performing field supervision and all functions related to supervision.
• Supervising the Homeless Outreach & Mobile Engagement Street Action Teams.
• Reviewing completed observation tools of field canvassers for corrective action plan.
• Escorting clients to shelter placements and/or other appointments/activities; secure and transport client belongings.
• Creating and maintaining a standard set of reporting dashboards.
• Developing and maintaining liaison relationships with key contact entities, such as City Department of Transportation, Department of Buildings, Parks Dept., DSNY, State Department of Transportation and others; community boards; faith-based organizations, community-based organizations, and other organizations and individuals in defined areas to discuss and address neighborhood, community and City-wide concerns and challenges regarding homelessness and homeless individuals.
• Providing timely and informative responses to external stakeholders.

● 36‑hour schedule: 8 AM to 4 PM, Sunday to Thursday / Tuesday to Saturday

● 20‑hour schedule: 4 PM to 12 AM, Sunday to Thursday / Tuesday to Saturday

COMMUNITY COORDINATOR - 56058

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities related to the duties described above; or
• Education and/or experience which is equivalent to “1” or “2” above. All candidates must have at least one year of experience as described in “1” above.

• NYS Driver’s License.
• Fieldwork experience that includes extensive walking, engagement of street homeless above ground and within the 462 NYC MTA subway stations.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment…