Case Manager, Evergreen Family Residences

Case Manager, Evergreen Family Residences

CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners working together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. The organization offers more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services, serving almost 80,000 individuals and families, including about 13,000 youth.

Reports to:

Case Manager Supervisor

Location:

Bronx, NY 10468
Status:
Full‑time (35 hours per week)

• Maintain professional relationships with clients and uphold client confidentiality.
• Practice Universal Precautions / Standard Protocol & Procedures.
• Comply with all federal, state, city, and CAMBA security and privacy policies protecting individually identifiable health information.
• Review documentation establishing clients’ eligibility for the program and make file copies.
• Create and maintain client files, input data and progress information into the CARES database.
• Conduct initial intake and psycho‑social assessment of clients and families, and perform periodic re‑assessments.
• Collaborate with clients to prepare initial and periodic revisions of independent living plans, short‑ and long‑term goals.
• Assist clients in attaining goals by identifying and locating community resources.
• Refer clients to permanent housing opportunities and appropriate services within and outside CAMBA.
• Schedule appointments with referral organizations and escort clients to appointments as needed.
• Assist clients in completing applications for benefits and entitlements, or process applications on their behalf.
• Work with clients to overcome barriers, advocate for themselves, and move toward self‑sufficiency.
• Recommend and implement strategies to increase client participation.
• Monitor clients’ progress via scheduled telephone contact, face‑to‑face visits, and document progress notes.
• Follow‑up with clients and referral organizations regarding contact and progress.
• Act as client liaison/advocate with outside organizations concerning education, health care, housing, legal issues, etc.
• Provide required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases when primary goals are achieved and stability is maintained, or when the client demonstrates unwillingness to participate, or becomes ineligible.
• May follow‑up after successful completion to assure stability.
• May complete Relocation Case Review for referral of after‑care services.
• May prepare marketing materials for the program.
• May prescreen clients by phone for eligibility and schedule intake appointments.
• Tasks may be modified, expanded, or assigned over time.

• Bachelor’s degree (e.g., B.A., B.S.W.) or
• Four years of relevant experience, or
• Associate’s degree and two years equivalent experience.

• Bidirectional fluency in English and Spanish.

Ability to obtain and maintain the following clearances throughout the duration of employment:

• New York State Division of Criminal Justice Services (DCJS)
• State Central Registry (SCR)
• Register of Substantiated Category One Cases of Abuse or Neglect (Staff Exclusion List)
• Proof of negative tuberculosis test results.

Annual salary: $44,800–$51,500.

Comprehensive benefits include health insurance, dental insurance, a 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio‑economic status, marital or veteran status, pregnancy status, or sexual orientation.