Case Manager II N

161-10 Jamaica Ave 2nd fl, Jamaica, NY 11432, USA

Posted Tuesday, May 12, 2026 at 4:00 AM

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Mobility Mentoring Program is based on a research-informed approach to help families improve their well-being, meet their children's needs, and get out of poverty. This model is particularly relevant to child welfare, given that scarcity is a major underlying factor for many families receiving child welfare prevention services. It promotes financial management, education, employment, family stability, and mental health.

Services include individual and family counseling, domestic violence counseling, case management, behavior management, school advocacy, home visits, referral services, parent skills training, and more.

The Case Manager II is responsible for the development of psycho-social assessments and service plans for children and families to ensure child safety and reduce child risk in accordance with the Improved Outcomes for Children (IOC) initiative. The Case Manager II performs case management duties to a caseload minimum of 12 including advocacy and assistance with entitlements. Participate in Family Team Conferences (FTC’s) and complete Family Assessment Service Plans (FASP’s) for designated caseload.

Complete progress notes both in the Connections system and offline on template forms. Complete monthly casework statistics using the PROMIS system. Participate in various staff meetings.

• Provide one to one mentoring, coaching and goal setting, specifically around goals related to the promotion of economic mobility and increased family alignment for the head of household and her family, including children. Serve as a resource for the participant and family on issues including housing, budgeting, career and education, childcare, health care, and more.
• Conduct detailed assessments, monitor and document participants’ progress according to individual plans.
• Recruit participants for the program, including outreaching to community groups, presentations to local agencies, etc.
• Thorough and organized documentation of caseload efforts, including up to date and accurate documentation of electronic database system according to deadlines.
• Participate in the development and facilitation of participants’ workshops and community groups.
• Completes initial and ongoing needs assessments to determine the individual’s most appropriate level of care management.
• Facilitates solutions to each family’s service delivery problems and identifies with client any potential barriers to care.
• Responsible for the overall management of the family’s Individualized Service Plan. Monitor and evaluate a client’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate.

• Bachelor’s Degree required
• Experience in case management is preferred.
• Experience engaging with child- and family-serving systems in the greater New York area is preferred.
• Knowledge of Motivational Interviewing and coaching practices.
• Ability to work with adults towards economic mobility goals such as educational advancement, career enhancement and financial literacy.
• Knowledge of best practices in the field and connections with systems addressing the aforementioned areas.
• Excellent organization skills, willingness to report on all aspects of work and analyze efforts for continuous improvement.
• Must be able to manage a caseload of up to 12-13 families at a minimum effectively and efficiently.
• Experience working with individuals who have experienced trauma and crises such as homelessness, domestic violence, poverty.
• Ability to work flexible hours (evenings/Saturdays) as assigned.
• Able to conduct home/field visits and travel throughout the five boroughs as needed.
• Ability to lift up to 10lbs.

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.