Resident Service Coordinator-Residential Services

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Regular Full-Time Staff 1001 Thieriot Ave, Bronx, NY, 10472, Bronx, NY, US

6 days ago Requisition

As a Resident Service Coordinator, you will be the primary support system for senior tenants, providing individual case management and group programming. You will play a vital role in helping formerly unhoused tenants transition back into the community, ensuring they have the tools, benefits, and support networks needed to maintain permanent housing.

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

• Directly support formerly unhoused seniors as they regain stability and independence.
• Work closely with the Supervisor of Residential Services and interdisciplinary teams.
• Balance clinical case management with community-building and recreational programming.

Under the supervision of the Supervisor of Residential Services, you will manage a caseload of senior tenants, focusing on housing stability, emotional well-being, and social integration.

• Provide monthly in-home assessments to evaluate the social and emotional needs of tenants; monitor risks and update case plans accordingly.
• Assist formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
• Develop written case plans, screen for benefit eligibility, and provide advocacy to secure entitlements.
• Offer individual and family guidance to resolve personal or tenancy-related issues.
• Facilitate tenant engagement through group meetings, recreational activities, and the development of informal support networks.
• Refer tenants to legal aid, primary care, mental health services, and volunteer opportunities.
• Consult with supervisors regarding high-risk tenants to prevent evictions and address problematic behavioral patterns.
• Train tenants on their rights and obligations of tenancy, as well as available health and welfare resources.

• Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
• Minimum of one year of relevant experience.
• Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
• Excellent interpersonal skills with the ability to communicate concisely;
  Bilingual English/Spanish preferred.
• Ability to understand and appreciate the role of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse population.

• Medical (choice of 3 medical plans), dental, and vision coverage at low cost, plus Employee Wellness Programs and an EAP.
• 403(b) plan with Roth option and an employer-funded pension.
• Four weeks of vacation, plus holidays, floating holidays, and sick days.
• Opportunities for learning and career advancement in a mission-focused environment.

EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.