Senior Service Coordinator

Min

USD $57,000.00/Yr.

USD $67,000.00/Yr.

I. SCOPE OF ROLE:

The Senior Service Coordinator leads a team of case management-level staff within the SSVF program. They also maintain a robust caseload of housing-needy, higher-barrier program participants. This staff member assists with the management of the SSVF program, helping to ensure quality service delivery that adheres to a Housing First model and established best practices in Rapid Re-housing and homeless prevention services for veterans on Long Island.

• Manage a caseload of SSVF program participants, including those with high barriers to housing stability.
• Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.
• Conduct comprehensive assessments of veterans/veteran families’ needs.
• Directly supervise up to four SSVF Service Coordinators/field staff.
• Provide short-term intensive case management to veteran families to achieve their housing stability goals.
• Link each program participant with appropriate community resources to support their housing stability.
• Assist senior program management in identifying the training needs of junior SSVF staff.
• Reinforce the use of best practices for the delivery of core support services to Veteran participants.
• Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
• Monitor and evaluate veteran participants’ progress and adjust housing plan and/or service delivery as necessary.
• Provide regular supervision for SSVF direct reports, including support and guidance for workplace performance and behavior, troubleshooting and reducing barriers to services.
• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
• Perform comprehensive assessments of participants according to SSVF and agency standards.
• Assist program participants in identifying and accessing healthcare, employment/income support and other supportive services as needed, including Department of Veterans Affairs’ services and benefits.
• Advocate for veterans/veteran families at service providers and agencies in the community.
• Support SSVF staff needs to address barriers on their caseloads.
• Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
• Assist veteran families with housing search and placement.
• Lead regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management.
• Prepare reports on SSVF service coordination team services and outcomes.
• Coordinate and review the provision of Temporary Financial Assistance.
• Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
• Participate in appropriate community collaborations and activities.
• Initiate and complete case enrollment and closure when appropriate.
• Run staff meetings and participate in SSVF and Veterans Services team meetings.
• Be available for after‑hours crisis response when needed.
• Respond to stakeholder and participant needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
• Assist in staff training and program development exercises and planning functions.
• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
• Cultivate a network of willing local landlords and service partners to maintain and expand S:
  
  US’ outreach network over time.
• Lead appropriate community collaborations and activities.
• Respond to stakeholder and veteran needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner.
• Conduct presentations and lead program meetings with participants and stakeholders.
• Complete other duties as…