Training and Development Specialist

2026 - Training and Development Specialist - New York City - LEADS - Sponsored Program of The Research Foundation for The State University of New York

Position Title:
Training and Development Specialist

Annual Salary: $63,320 to $65,520

Location:
New York City

FTE:
Full Time Position

The Training and Development Specialist in New York City will work to provide training, technical assistance, and other activities as requested to support OTDA initiatives related to training its field-based staff. This includes the Department of Social Services district staff and Human Resource Administration staff at various locations.

Reporting Relationship: Reports to the Training Project Coordinator

• One‑on‑one training, overview, and classroom instruction to the Department of Social Services district and Human Resource Administration (HRA) staff at various field locations;
• Assisting State staff with monitoring of policy applications TANF/SNAP;
• Assisting in identifying errors in case processing and the development of responsive training to ensure corrective action of the identified training need;
• Providing individual‑level training and technical assistance in support of case processing, policy applications, implementation needs, Paperless Office Systems (POS), HRA One Viewer, and any additional supportive training/technical assistance needed;
• Assisting with the preparation of written training documentation and associated reports as necessary;
• Timely submission of required documentation (e.g., quarterly reports, timesheets, performance appraisals, specified reports as directed, etc.); and
• Other duties as assigned by LEADS supervisor.

• Bachelor’s degree in a related field and at least one year of experience working in a social services setting or providing human services training or related activities
• Excellent written and verbal communication skills and strong attention to detail
• Demonstrated ability to work independently and in a team environment under supervision
• Strong organizational skills and the ability to effectively manage multiple tasks and deadlines
• Strong team and customer service orientation
• Demonstrated proficiencies using Microsoft products, particularly Office 365, Word, Excel, and Teams
• Ability to work variable days to meet operational objectives
• Ability to travel throughout New York City (Bronx, Brooklyn, Manhattan, Queens, and Staten Island) to deliver training, technical assistance, or attend meetings as needed
• Bachelor’s degree in a related field and at least two years of experience providing social or human services training or related activities
• Specific knowledge or experience in the delivery of social services programs such as TA, HEAP, or SNAP
• Experience working in or with a community‑based organization, state, or county social services agency
• Familiarity and experience using Web conferencing technology (i.e., Zoom, Web Ex)
• Experience using Adobe Acrobat Pro

This opportunity includes an excellent benefit package and is grant‑supported by the SUNY Buffalo State Sponsored Programs Office/Research Foundation. We are an Equal Opportunity Employer.