Recovery Support Specialist

Job Details

Location:

Long Island City Residential - Long Island City, NY 11106

Position Type:
Full‑Time/Part‑Time

Education Level: High School or GED equivalent

Salary Range: $17.78 - $26.68 per hour

Travel Percentage:
None

Shift: Morning

Job Category:
Nonprofit – Social Services

Are you ready to join a dynamic team of dedicated values‑based leaders and professionals who are committed to creating a healthy, addiction‑free world?

As a Recovery Support Specialist at Phoenix House, you will participate and facilitate shift change, provide Criss intervention counseling, conduct group intake, ensure that clients adhere to the day‑to‑day program schedule, track attendance, and monitor participation in program events and activities.

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence‑based care that promotes dignity and wellness.

By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

• 10 paid holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

• Ensure that patients adhere to the day‑to‑day program schedule, tracking attendance as required.
• Monitor participation in program events and activities.
• Conduct and document appropriately room/bed checks (minimally every thirty minutes) to ensure resident safety and presence.
• Conduct routine facility checks to ensure facility safety and security.
• Review client property/items upon admission or receipt to ensure compliance with facility and program rules.
• Conduct contraband searches and drug screen analysis administration in accordance with policies and procedures.
• Assume lead duties for shift(s) as assigned, which includes ensuring that the program schedule is followed, all duties are assigned and completed by team during the shift, and critical incidents are reported to the Manager on Call and appropriately documented.
• Mentor patients towards success in program including but not limited to behavior modification, program rules, schoolwork, job responsibilities and appropriate social interactions with peers, family and staff.
• Provide safe, timely, and supervised transportation of patients to off‑site appointments or activities as needed.
• Maintain accurate documentation in staff log, incident reports, facility forms, and/or other reports in a timely manner in accordance with policies, procedures and regulations.
• Assist with filing and data‑entry.

Long Island City Residential – Queens, NY

Full Time‑non‑exempt

Salary range $17.78 - $26.68

Shuttle services are provided for staff, pick up and drop off to and from the train stations in Long Island City, making the commute easier and more convenient.

Shuttle service for staff operates during the following hours:

• Morning: 6:30AM – 10:00AM
• Evening: 4:30PM – 8:00PM

• Required
  
  Education:
  
  High School diploma or equivalent.
• Licenses &
  
  Certifications:
  
  Credentialed Alcoholism and Substance Abuse Counselor Trainee (CASAC‑T) in good standing.
• Required Experience:
  • Minimum two years’ experience working in a substance use disorder treatment setting, including working with patients with co‑occurring disorders.
  • Trained to dispense medications to clients in case of emergency.
• Competencies (KSAs):
  • Ethical Practices
  • Judgment
  • Rapport Building
  • Emotional Intelligence
  • Empathy
  • Professional Boundaries
  • Global and Cultural Awareness
  • Critical Evaluation
  • Problem Solving
  • Decision Making
  • Communication
  • Teamwork
  • Crisis Management
  • Technical Capacity

This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.