Entitlements Specialist-Coordinator

Position: Entitlements Specialist-Coordinator-79534802
Location: New York

Entitlements Specialist-Coordinator-

Job Category: Human/Social Services

Requisition Number: ENTIT
008143

• Full-Time
• On-site
• Rate: $21.42 USD per hour

Location

Showing 1 location

Description

Under the general supervision of the Program Director, ensures each resident obtains entitlements clearance rdinates benefit application process with Social Services Case managers, carrying out assignments that include the processing, maintenance and completion of the following job tasks and responsibilities.

Essential Job Functions

List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

Maintain Entitlement Case Records

• Maintains Entitlement client case records in a timely and accurate manner.
• Up-to-date filing of all incoming entitlement correspondence, inter- and intra‑agency documents and information documents relating to the resident’s entitlement case.
• Maintains an up-to-date and accurate written record, in the Contact Notes section of the client case record, of all Entitlement interactions with residents, and with all the entitlement systems, and inter‑ and intra‑agency contacts pertaining to the resident’s entitlement case.
• Utilizes the Entitlement case record as an analytical tool to be able to efficiently access entitlement information when problems arise and for other purposes, e.g., statistical surveys, departmental reports, etc., and is able to use this resource to problem‑solve and to present this information for supervisory review.

Maintain the Monthly Level II Residence Entitlements Account Record and Any Additional Accounting Procedures That Ensure That All the Client’s Benefits Are Active and in Place

• Maintains an accurate and up-to-date monthly Entitlements program account book in IMA. This will be accomplished by the timely recording of all incoming entitlement funds that finance a resident’s program fees plus PNA amounts.
• Utilizes this account record as an analytical oversight tool to ensure ongoing receipt of client eligible entitlement funds and to monitor the flow of client entitlement funds.
• Maintains accurate and up-to-date Direct Deposit records of SSA eligible Level II consumers. The Specialist is responsible for timely processing all necessary paperwork for opening and closing Direct Deposit.

Maintains Daily Close Interdepartmental Relationship With the Various ICL Departments and Is Able To Fully Understand And Process the Finance Reports And The Additional Forms And Paperwork That Are Regularly Issued

• Integrates the reported information into his or her ongoing case management activities.
• Aging Report
• Overpayment Report
• Rent Arrears Report
• Annual Progress Report (APR) for government-funded residential programs.
• Any additional statistical reviews and reports that may be regularly issued.

Provides Entitlement Counseling to Residents and Clinical Staff

• Maintains regularly scheduled Entitlement counseling periods and meetings for the purpose of providing entitlement outreach and advisement to both residents and staff. Specialist should be able to provide individualized benefits advisement services to consumers, which includes collecting the data, analysis and a recommendation to the individual.
• Is able to communicate effectively and sensitively with both residents and staff and is particularly attuned to the residents’ varied and changing abilities to process the oftentimes difficult and complex entitlement information.

Essential Knowledge,

Skills and Abilities

• Committed to the active promotion of ICL values and goals.
• Must demonstrate professional and respectful verbal and written communication skills along with developed computer literacy (MS Word, Excel, Outlook, Teams) and excellent organizational skills.
• Ability to prepare accurate and timely documentation, reports and other written material as assigned.
• Ability to secure the cooperation of and work effectively with others.
• Ability to work in a team-based environment, and to conform to all applicable safety and accountability measures.
• Ability to respond to inquiries or complaints, including those of a sensitive and confidential nature in a timely manner; answer email and phone queries quickly.
• Ability to interact with a variety of managers, employees, insurers, regulatory agencies and clients/consumers and their families.

Qualifications and Experience

Bachelor’s degree in social/human services or related area of service plus 2 years of relevant experience. Understanding of the health care system.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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