Overnight Resident Advisor

About the Role

The Rights of Passage (ROP) Resident Advisor (RA) provides supportive services to up to 20 young people aged 16-21 living in an ROP site in the Bronx. Reporting to the Program Coordinator of the ROP site, the RA is an energetic, creative, and diligent member of a team that includes case managers and a cadre of specialty staff including employment/education specialists, housing specialists, youth development staff, and credentialed mental health staff.

ROP is a transitional living program funded by the NYC Department of Youth and Community Development, where youth may reside for up to 24 months. The RA supports all aspects of the program, and assists youth living at the site holistically, providing support and motivating encouragement wherever needed. RAs are also responsible for cooking meals for up to 20 youth, at times with other staff and/or youth, or on their own.

RAs will be provided assistance in obtaining food handling licenses and other culinary training if needed. RAs also assist with keeping the site clean and well‑maintained, including working with youth and other staff to manage garbage and day‑to‑day cleaning of all areas of the site. These sites will also use evidence‑based and other proven models. RAs will be expected to participate in training and implementation activities for these social service models.

Ultimately, RAs assist youth to achieve the goals of ROP: stabilize and address any immediate trauma experienced by the youth in our care, maintain housing stability, and assist the youth in advancing towards their individualized goals including a long‑term housing plan, while ensuring the site is well‑maintained.

As these sites are new to CHNY, the RA will need to be comfortable in a rapidly changing environment where processes and protocols are being developed and refined as the program is operating. Additionally, this position requires independent judgment and proactivity, as the RA will be working within a newly opened, stand‑alone site. Flexibility and excellent communication and problem‑solving abilities are critical to successfully fulfilling the requirements of this position.

• Directly engage, supervise, and support youth residing at the ROP site.
• Ensure that the site, including youths' rooms, is clean and kept in a good and safe condition.
• Welcome youth to the site and orientate youth to site expectations, CHNY's mission and principles, and child protection policies and protocols.
• Assist youth with preparation for the day. Ensure youth are awake and out of bed, fed, and on their way to work, school or other activities in a timely manner.
• Monitor program and client activities to ensure a safe and secure environment.
• Cook, or assist in cooking meals for the youth. Engage with youth during mealtimes and work with youth to facilitate post‑meal clean up.
• Assist in keeping the site clean and well‑maintained by participating in daily tidying up and facilitating the work of facilities and maintenance staff.
• Provide support to Case Managers as needed, including distributing appointment slips, appointment follow‑ups, collection and filing of paperwork, file maintenance, and file compliance.
• Maintain records in the Efforts to Outcomes (ETO) computer system, and enter all required documentation in a timely manner.
• Escort youth to other agencies and services when necessary (e.g., hospitals, school visits).
• Maintain healthy, supportive relationships with the youth, mindful of boundaries, and mutual respect.
• Lead and/or participate in recreational and holiday activities at the site and off‑site trips.
• Complete incident reports by the end of the shift, and submit them to appropriate parties.
• De‑escalate crises; attend to emergencies following agency protocol, as needed.

• Participate in all required training, either in‑person or via CHNY's online Learning Management System (Relias).
• Actively participate in the training and implementation of evidence‑based and other proven models.
• Embrace a data‑driven culture that is outcomes‑oriented and creatively responsive to programmatic challenges.
• Promote a healthy, inclusive,…