Housing Manager - Supportive Housing

Founded in 1980,
Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is Urban Resource Institute’s first Supportive Housing program in partnership with Christian Cultural Center and is a comprehensive redevelopment project located in East New York, Brooklyn. Phase 1A includes 376 income-based rental residences, of which 94 units are dedicated to families who have experienced homelessness as a result of domestic violence and who qualify for Empire State Supportive Housing Initiative (ESSHI) services.

The program provides permanent supportive housing and trauma-informed, culturally competent services designed to promote long-term housing stability and independent living. As URI’s first Supportive Housing program, Innovative Urban Village represents a foundational expansion of the agency’s housing continuum, requiring the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.

The Housing Manager plays a critical role in supporting residents’ long term housing stability by coordinating move ins, facilitating tenancy education, and partnering with property management to address housing related needs. The Housing Manager conducts housing readiness assessments, assists with lease up processes, monitors tenancy conditions, and intervenes early to prevent eviction.

This role requires strong knowledge of NYC housing systems, excellent communication skills, and the ability to support families impacted by domestic violence. The Housing Manager collaborates closely with Case Managers, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.

• Conduct housing readiness assessments and develop individualized housing plans.
• Coordinate unit offers, viewing appointments, and move‑in logistics.
• Assist residents with completing housing applications, gathering required documentation, and preparing for inspections.
• Facilitate lease signings and provide orientation on tenant rights, responsibilities, and building policies.
• Ensure completion of move‑in checklists and habitability documentation.

• Provide ongoing tenancy education, including lease compliance, communication with property management, conflict resolution, and household management.
• Conduct required home visits to assess unit conditions, safety, and tenancy stability.
• Identify early warning signs of tenancy risk and collaborate with Case Managers and Clinical leadership to intervene.
• Support residents in resolving landlord‑tenant issues before they escalated.
• Assist with rent contribution calculations, income updates, and subsidy recertifications.

• Serve as the primary liaison between the service team and property management.
• Communicate regularly regarding repairs, maintenance issues, safety concerns, and tenancy challenges.
• Participate in joint case conferences to address complex tenancy issues.
• Support reasonable accommodation requests and ensure compliance with fair housing standards.

• Ensure all housing‑related services align with…