Mobile Crisis Peer Advocate

Description Position Data:

Grade: 2 Status:
Non-Exempt

Reports to:

Intensive Services Coordinator

Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed.

Salary $15.76/hourly

Level 1 V,A,C,R

• Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
• Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.
• Provide follow-up to assist customers in accessing and navigating needed services, self‑help centers, groups, and other social, church, and recreational clubs.
• Maintain on‑call availability by work issued cell phone during scheduled shifts.
• Data reporting and analysis as a function of service quality improvement.
• Maintain confidentiality and adhere to the code of ethics.
• Promote the Agency mission.
• Job performance incorporates a strength‑based, integrated service delivery model while promoting self‑sufficiency.
• Attend scheduled staff meetings, mandatory trainings, in‑services, and other functions as required.
• Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
• Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.
• Promote positive internal and external relationships.
• Other duties as assigned by supervisor.

A. Internal:
Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, Other COI staff

B. External:
All emergency service providers such as police departments, Hospital emergency departments, Hotline services, Other mental health providers, Community resources, Human service professionals.

This job has no supervisory responsibilities.

• Adhere to all policies, procedures, and protocols.
• Gathers appropriate documentation and tracks outcomes.
• Maintain customer files inputted into CAPTAIN as assigned.
• Complete required progress reports on time.
• Participates in organizational committee structures as appropriate.
• Participates in organizational and divisional management systems.

• Personal familiarity with the Mental Health Service Network (Required)
• Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.
• High School Diploma or GED;
  College degree in Human services field preferred.
• Has knowledge and skills necessary to modify interventions and care according to the customer’s age.
• Possess a working knowledge of community services and agencies
• Excellent oral; written communications skills
• Ability to work as part of a team required.
• Must be able to demonstrate initiative, resourcefulness and use sound judgment.
• Bilingual (Spanish) preferred.

• Must be able to always provide consistent even tempered customer service
• Must be able to work evenings, nights, weekends and holidays.
• Valid Driver’s License and reliable transportation
• Ability to lift up to 50 pounds with or without reasonable accommodation.
• Completes all OMH requirements.
• Must have internet access at home in order to utilize programs essential to the position
• Works compassionately with a diverse population
• Experience navigating community programs