Supervisor, Social Work, Child Development​/Support

Location: New York

Under the direction of the Site Coordinator, the Supervisor is responsible for assuring the general welfare, security and safety of the residents, staff, and volunteers, and the facility for mentally ill and medically frail homeless adults. This position is responsible for the supervision of up to eight persons, including program aides/residential workers and/or volunteers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide coverage for the general welfare and safety of the shelter residents, staff, and volunteers.

Provide crisis prevention and intervention as needed.

Complete routine resident and facility checks to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.)Ensure nightly head count is completed (evening shift) and maintain CARES reports as assigned.

Record incidents and resident’s grievances appropriately in the logbook and on incident reports.

Assign work-related projects to program aides/residential worker, security, and maintenance as needed.

Inspect all cleaning and service chores assigned to program aide/residential workers to ensure completion.

Conduct regular fire drills during day, evening, night, and weekend shifts ensuring that all staff and residents follow procedure.

Interact with NYPD, EMS, NYFD, and know when it is appropriate to make emergency calls.

Interview and train program aides as directed by the Evening Manager.

Provide coverage on an emergency basis when needed.

Arrange for coverage for a current or following shift when necessary, including shift supervisor, program aides/residential worker, security, or maintenance.

Other duties as assigned.

Staff Supervision Notify the Site Coordinator of adjustments to staff scheduling to accommodate illness, etc.

Supervise program aides/residential workers to ensure that they are meeting goals and performing their duties and discuss with Site Coordinator With the approval of the Site Coordinator, remove program aides/residential workers from duty for infractions, and violations of policies

Ensure that all necessary information is communicated to program aides as policy and procedures change

Assist Site Coordinator as needed in completing documentation relevant to resident and facility reporting.

JOB QUALIFICATIONS:

Educational Requirements:

High School Diploma or General Equivalency Diploma required.

Must have NYS Security Guard License and current 8-hour annual Certificate.

F80 Fire Guard License

Experience:

Minimum two years experience working in a residential facility, preferably experience working with dual-diagnosed individuals, mental health and substance abuse issues, and some supervisory experience

Must have good interpersonal skills with the ability to communicate effectively both written and oral Ability to handle and prevent crisis situations with minimal supervision.

Must have some computer skills and be able to formulate incident reports

Ability to work with clientele that have special needs and provide assistance with respect and compassion.

Help to foster and to promote a positive and harmonious atmosphere at the shelter.

JOB QUALIFICATIONS:

Educational Requirements:

High School Diploma or General Equivalency Diploma required.

Must have NYS Security Guard License and current 8-hour annual Certificate.

F80 Fire Guard License

Experience:

Minimum two years experience working in a residential facility, preferably experience working with dual-diagnosed individuals, mental health and substance abuse issues, and some supervisory experience

Must have good interpersonal skills with the ability to communicate effectively both written and oral Ability to handle and prevent crisis situations with minimal supervision.

Must have some computer skills and be able to formulate incident reports

Ability to work with clientele that have special needs and provide assistance with respect and compassion.

Help to foster and to promote a positive and harmonious atmosphere at the shelter.
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