Part-Time; Universal Banker – Bilingual English​/Mandarin Speaking – Broadwa

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

• Assist in basic account opening for existing customers
• Provide service delivery to internal and external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively
• Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, and other events
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customers and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

• 1‑3 years of relevant experience
• Previous retail banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

• High school diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required.

Salary: $50,030.00 – $65,270.00 annually (part‑time roles will be prorated). Hourly rate: $24.05 – $31.37. Benefits include medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off, vacation, sick leave, and holidays.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.