Case Manager Asylum

Reports to

Case Manager Supervisor-Asylum Shelter

$24.72 - $26.37 per hour (est. $45,000 - $48,000 per year)

Non-Exempt

Full-time (35 hour per week)

The Case Manager plays a vital role in supporting the Director of Social Services, primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day-to-day operations of the Social Services Department, ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services. Asylum shelters are exempt from DHS housing placement performance measures.

• Conducting initial intake assessments with a focus on addressing critical needs specific to asylum seekers.
• Utilizing assessment tools, such as CARES, tailored to identify support service requirements unique to the asylum‑seeking population, and making immediate referrals.
• Providing orientation to clients about the shelter program, the asylum process, and the potential consequences.
• Developing Individualized Living Plans (ILPs) in close collaboration with other Social Service providers, ensuring tailored support services that align with the asylum journey.
• Assisting clients in understanding and accessing the asylum process and related resources.
• Completing psycho‑social assessments within the first 30 days of intake, with sensitivity to the asylum‑seeking experience.
• Monitoring and tracking client progress, addressing the specific challenges faced by asylum seekers.
• Empowering clients to actively participate in their own asylum planning and goal setting.
• Conducting regular meetings with clients (weekly/bi‑weekly or as needed) to address their unique circumstances and emotional needs.
• Collaborating with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.
• Referring clients to relevant organizations specializing in asylum‑related legal assistance.
• Connecting clients with culturally sensitive resources to aid in their adjustment and integration into the community.
• Maintaining thorough client files, documenting conversations, warnings, and progress reports while preserving the utmost confidentiality.
• Reporting critical incidents immediately to the Site Director/Director of Social Services.
• Establishing strong partnerships with asylum‑focused community organizations to facilitate referrals and support services.
• Escorting clients to asylum‑related appointments and hearings, providing emotional support throughout the process.
• Facilitating suitable housing placements and connecting clients with culturally competent housing resources.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor; ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

• Bachelor’s degree in social work, psychology, sociology, or a related field.
• Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 4+ years of direct social service experience.
• Exceptional interpersonal skills, with the ability to balance compassion and firmness while respecting the unique experiences of asylum seekers.
• Proficiency in navigating asylum‑specific community resources and understanding the complexities of the asylum process.
• Strong problem‑solving abilities, decision‑making skills, conflict resolution expertise, and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated…