Case Worker

Job Title:

Community Care Network Program (CCNP) – Case Worker Supervisor:
Program Director Job Status:
Full Time / 35hrs per week

Job Location:

Main Office Salary Range: $55,000–$58,000 Role Summary

The Case Worker provides case assistance services to the Community Care Network Program and to participants in SHOPP’s Casa Boricua Older Adult Center. The position reports to the Assistant Director and, in their absence, the Program Director. The role requires a Bachelor’s Degree in Social Work or an Associate’s Degree with at least three years of experience in a social service setting that focuses on aging.

The applicant must be proficient with Microsoft Office and have experience working with older adult community-based services. Bi‑lingual Spanish skills are preferred.

• Conduct outreach and deliver presentations on benefits and entitlements to SHOPP participants and community partners.
• Recruit and register participants for case assistance and for the CCNP Ed Rec activities.
• Screen clients for benefits, entitlements and services within satellite sites as assigned.
• Assist clients in applying for needed benefits, entitlements and services and follow up to ensure services are obtained; provide supportive counseling as needed.
• Provide information and referral to other appropriate agencies and identify community resources for consultation and referral.
• Provide telephone reassurance to the Network’s TR participants.
• Maintain well‑written case files using the STARS database.
• Complete work logs and performance target outcome tracking for statistical reports.
• Participate in SHOPP staff training programs, staff meetings and monthly Advisory Committee Meetings.
• Develop partnerships and linkages with community groups.
• Carry out other duties appropriate to the position as assigned by the Program Director/Assistant Director.

• Bachelor’s Degree in Social Work or Associate’s Degree with a minimum of three years’ experience in a social service setting focused on aging.
• Proficiency with Microsoft Office.
• Experience working with older adult community‑based services.
• Bi‑lingual Spanish skills are preferred.

All offers of employment are contingent upon successful completion of a background check.

• Commuter Benefits
• Dental Insurance
• Employee Discount
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• 403(b) Retirement Plan
• Vision Insurance

SHOPP is an equal‑opportunity employer and complies with all applicable federal, state, and local employment laws.