Parent Advocate Coordinator

Parent Advocate Coordinator - Full-time position at Heart Share, located at 66 Boerum Place, Brooklyn, NY 11201. This role reports directly to the foster care team and supports over 280 families.

Job Details:

Location:

66 Boerum Place, Brooklyn, NY 11201
Position Type:
Full-Time
Education Level: High School Diploma or Equivalent
Salary: $27.88 per hour
Travel: up to 50% (within NYC boroughs and beyond)
Shift: Day

• Supervise and support a team of advocates, promoting professional development, providing guidance, training, and performance evaluations.
• Assist with managing workflow processes and ensure Parent Advocates adhere to the 90‑Day Parent Empowerment Parent (PEP) module.
• Provide guidance to Parent Advocates supporting parents in navigating separation challenges.
• Build and maintain relationships with community‑based organizations and other stakeholders to enhance service delivery.
• Assist with case assignment for new admissions and coordinate scheduling of Parent‑to‑Parent meetings.
• Maintain a tracking system to ensure Advocates document interactions in the Connections database.
• Ensure families are informed about their rights and available resources.
• Support communication between parents and the case‑planning team to promote understanding and collaboration.
• Co‑facilitate bi‑weekly team meetings between the Case Planning team and Parent Advocates to engage parents.
• Conduct reviews of progress notes and provide guidance as needed.
• Ensure Parent Advocates attend and participate in critical case conferences.
• Assist with creating and implementing ideas that celebrate parents and host related events and activities.
• Develop and facilitate training sessions for advocates and parents/families on relevant topics.
• Co‑facilitate quarterly parent round‑table meetings and participate in stakeholder meetings.
• Perform other related duties as assigned, within the scope of the role.

• High School Diploma or equivalent required.
• Associate degree in a related Human Services field preferred.
• Lived experience as a parent impacted by child welfare (ACS or Preventive Services) with case closed for at least 1 year.
• Travel flexibility: ability to travel within all 5 NYC boroughs and willingness to travel outside of NYC.
• Willingness and demonstrated capacity to teach, train, and effectively manage/lead two worksites.
• Ability to meet deadlines, deescalate, and manage crisis situations.
• Proficiency in Microsoft Outlook/Office and familiarity with Connections preferred.
• Preferable familiarity with OCFS/ACS regulations and Family Court.
• Good strategic and critical thinking, writing, organizational, leadership, and communication skills with keen attention to detail.
• Integrity, driven, and willingness to work with children, youth, families, and in a team‑oriented setting.
• Works both independently and collaboratively with colleagues and stakeholders.
• Able to create and maintain appropriate professional boundaries.

• Rewarding work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(b) retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount.
• Verizon Wireless discount.
• BJ's membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.

Heart Share is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves.