Residential Aide

City Sanctuary Facility Residential Aide

Residential Aides provide ongoing support to all onsite services. The Residential Aides assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Compensation & Benefits

Estimated Starting Salary Range: $18.68. Pay commensurate with experience. Full‑time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

• Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
• Facilitate resident new admissions and move outs
• Generate and submit nightly rosters and file all documentation relating to shift coverage
• Provide a professional greeting to all visitors and callers.
• Ensure the lobby and front of the building are always cleared
• Prevent loitering in all areas within and surrounding the building in conjunction with security
• Assist with fire drills/emergency evacuations
• Assist custodial and security staff with the maintenance and security of the facility
• Distribute mail to families
• Facilitate room check and hourly rounds
• Facilitate the food distribution process including receiving food delivery
• Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
• Performs other job‑related duties as assigned

• High school diploma or equivalent or the equivalent combination of education and experience.
• 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations. Must have direct client services experience.
• Spanish/English bilingual fluency required
• Strong customer services background
• Problem solving skills
• Must be organized as well as have excellent verbal, communication skills and the ability to work collaboratively with families
• Able to prioritize and be accountable for timeliness to complete projects in a timely manner
• Possess sensitivity to the service population’s cultural and socio‑economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently
• Past applicable job experience may include, but is not limited to:
  City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant.
• Access to government buildings or military installations.
• Must pass pre‑employment qualifications of Cherokee Federal

Cherokee Federal is an equal opportunity employer.