ReEntry Case Manager

301 W 37th St 5 Floor, 301 West 37th Street 5th Fl, New York, NY 10018, USA

Compensation Range: $23/hr - $26/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

The Housing Works Inc. Reentry Services Program is a collaboration between Housing Works Inc. and The Mayor’s Office of Criminal Justice (MOCJ) to provide comprehensive, holistic reentry services to individuals with criminal justice involvement reintegrating into the five borough communities. Reporting to the Community Program Manager, the Reentry Case Manager will be responsible for providing community-based case management services to clients who meet the program eligibility criteria.

These case management services include conducting psychosocial assessments, co-developing treatment plans, facilitating therapeutic soft skills groups, connecting to health and wellness services, assisting with benefits and entitlements enrollment, and ongoing outreach for the duration of program engagement. The Reentry Case Manager will be solution-focused, experienced in providing clients with wraparound case management services, and knowledgeable of NYC resources and benefits available for justice-involved clients.

• Provides supportive case management to MOCJ Transition and Community-Based Program clients.
• Conducts intake assessments and develops action plans based on the needs identified in the assessment.
• Refers clients for health care services through Housing Works and with external referral partners as needed.
• Conducts client outreach weekly, including phone calls, text alerts, appointment reminders, letters, and home visits.
• Responsible for obtaining weekly client compliance reports from external referral or continuing education services.
• Maintains essential data for reporting and program evaluation in eICare, including program enrollment, progress notes, care plans, referral activity, and updating contact information.
• Builds and maintains resource lists for external services and emergency services (housing, domestic violence, food pantry, etc.).
• Facilitates evidence-based groups weekly.
• Participates in weekly supervision sessions with the Community Program Manager.
• Participates in monthly all-staff program meetings and bi‑weekly team meetings.
• Promotes Housing Works’ core values in day‑to‑day activities.
• Performs other tasks as assigned by supervisor.
• Provides culturally competent services in accordance with Housing Works policies and practices.
• Promotes Housing Works core values consistently.
• Has ability to work with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross‑agency.
• Attends and participates in staff meetings and trainings as scheduled.
• Responsive to emails, texts, and phone calls.
• Adaptable and capable of successfully upholding job functions in a full remote or hybrid workforce environment.
• Adheres to remote workforce policies, procedures, and protocols.

• Bachelor’s Degree required in social services, psychology, social work, or other related field.
• Minimum 1 year experience providing case management or direct client service.
• Experience with criminal justice involved population, as well as substance use and mental health issues.
• Strong written documentation and communication skills.
• Good problem‑solving skills and ability to work autonomously.
• Microsoft Office Suite, particularly Excel, required.
• Preferably bilingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email, and case management systems.
• Ability to work independently and collaboratively with the team.

Job candidates should be aware that scammers may pose as employers and create fake job postings to extract personal information. Housing Works will never ask candidates for personal information such as social security numbers or bank account details over the phone. If you suspect a job posting may be fake or wish to confirm it is genuine, please contact us at recruitment.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment at all its locations. Housing Works also does not request prior salary information during the hiring process.