Case Aide

Title

Case Aide

Ozone Park

Director of the Program

Family Support Services

Full-Time

$1,000 after 500 worked hours

Mercy First is a not-for-profit human and social service agency that has been serving children and families in need since founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens, Staten Island and across Long Island through innovative treatments and life-changing interventions.

We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, Mercy First serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential.

Family Support Programs provide family focused assistance utilizing a Solution Based Casework model which focuses on goals to stabilize and support families. Promoting skill acquisition and behavior change which aligns to the promotion of child well-being outcomes.

The Case Aide should embrace diversity and have an open mind when working with the families we serve. This employee will have to document all contacts in appropriate computer systems within established time limits. Respond to Client requests for information. Must respond to emergencies as needed or directed. Meet each child and assess needs individually to determine if child is meeting assessment requirements.

Must be able to communicate well with Parents and everyone involved in the family’s life: medical, schools, lawyers and more. Conduct thorough safety hazard inspections of the home. Promote a team-spirit engaging in an important level of collaboration between the Case Aide, Caseworker and Family Team Coordinator. Be flexible with time and appointment arrangements.

• High School Diploma and related work in social work field.
• Minimum six (6) months of office and/or casework experience.
• Must maintain a valid Driver's License with a satisfactory driving record.
• Excellent organizational and communication skills including the ability to de-escalate conflicting communication.
• Type a minimum of thirty-five (35) words per minute (wpm).
• Proficiency in Microsoft Office software
• Ability to file and track case information through paper and data entry.

• Conduct home visits with birth parents, foster parents, and/or resource persons in accordance with mandates.
• Document all contacts in appropriate computer systems within established time limits.
• Monitor and document each home visit, family/sibling visits.
• Respond to emergencies as needed and/or directed.
• Answer and direct phone calls appropriately.
• Respond to Client requests for information.
• Maintain timely data entry into multiple computer systems.
• Maintain tracking systems of reports coming due and completed.
• Maintain and manage mail distribution/processing.
• Conduct general typing and filing.
• Be able to maintain and manage a vast amount of paperwork.
• Be able to communicate with lawyers, doctors, school personnel and anyone involved with the family.
• Maintain appropriate boundaries.
• Follow all Mercy First's established policies and procedures.
• Understanding and willingness to commit to the Agency's Mission, core values, Sanctuary commitments, and DEIB principles.

• A comprehensive health insurance package including medical, dental and vision plans for you and your family.
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, twelve paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Training to support professional and personal development.
• Employee wellness program
• Employee recognition activities

$43,779-$47,779

Mercy First is an inclusive, anti-racist, multicultural…