Case Manager - Liberty House

Work Schedule: Monday - Friday 9 AM - 5 PM

Office

Location:

Brooklyn, NY 11208

Housing Plus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives. Housing Plus is actively seeking to provide support, training and opportunities that foster growth and well‑being for its staff as well as the women we serve.

The mission of Housing Plus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, Housing Plus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans.

Over the next three years, Housing Plus’ programs will continue to grow, along with its commitment to serving vulnerable populations.

Please consider joining a team committed to building brighter futures for all!

The Liberty House Case Manager is a key member of the Transitional Housing team and plays a critical role in supporting individuals and families toward housing stability, self‑sufficiency, and long‑term independence. The Case Manager carries a caseload of individuals, families, or a combination of both and provides intensive, community‑based case management services. This role requires comfort with traveling throughout New York City via public transportation, entering participant homes independently without support, conducting home visits and unit inspections, facilitating supportive groups, responding to crisis situations, and working closely with justice‑involved, vulnerable, and diverse populations.

The Case Manager works in close partnership with all Transitional Housing, justice‑involved, and social service staff, and must demonstrate flexibility, accountability, and strong professional judgment. Evening and weekend hours may be required to meet participant needs and program demands.

Builds trust and rapport with participants from diverse cultural, racial, gender, and socioeconomic backgrounds. Demonstrates empathy, active listening, cultural humility, and professional boundaries while offering supportive, goal‑oriented guidance.

Demonstrates strong interviewing skills to assess participant strengths, needs, barriers, family relationships, community supports, cultural factors, medical follow‑up, and service engagement. Completes comprehensive and ongoing assessments. Develops, updates, and documents individualized service plans in partnership with participants and interdisciplinary team members.

Coordinates care and makes referrals as needed to internal and external services including housing, benefits, mental health, substance use treatment, medical care, employment, education, and legal services. Advocates for participants across complex systems including courts, probation/parole, ACS, behavioral health, and social services.

Facilitates or co‑facilitates groups that support case management goals, including but not limited to financial literacy, self‑care, art‑based groups, life skills, and peer support groups. Uses groups to reinforce independence, emotional regulation, community connection, and permanency goals.

Maintains accurate, timely, and compliant documentation following Housing Plus documentation standards, templates, and procedures. Completes all required case notes, service plans, assessments, genograms, presentation forms, and progress updates in AWARDS within required time frames (no later than 72 hours). Ensures timely collection of participant and supervisory signatures and maintains audit‑ready files.